Manager Customer Service
Resume:
Catina Deborah
Gresham
Augusta, Georgia
30904
RECEPTIONIST / SCHEDULER
** ***** ***********/************** **********
Strong Interpersonal and Telephone Communications Skills
QUALIFICATIONS
Offering twenty years clerical support and experience.. A "people person"
who consistently projects a professional image and relates well to people
at all levels. A resourceful, solution-focused individual with computer
proficiency. An excellent command of the English language to support
professional correspondences. Additional skills include:
- Common sense problem solving - Customer service skills
- High-tech telephone switchboard - Data entry and filing
-Time management - Mail coordination/distribution
-Professional - Work well under
pressure
-Receptionist; hostess - Scheduling patients
COMPUTER SKILLS:
Software: Microsoft Windows, As400, CICS, Lotus Notes, Oasis, PHF, Horizons
(Citrix), Kronos
Employment History:
Home Health Office Manager- Duties include answering phone,
2008-present
routing calls appropriately, filing on active and discharge charts,
printing daily notes and DCOs. Making corrections on bills as needed.
Making schedule for home health aide on weekly basis. Scheduling patients
on a daily basis to keep scheduler system accurate. Typing admissions and
orders for staff. Create and print schedule for staff on weekly basis.
Sorting mail accordingly. Checking and distributing office and medical
supplies. Keeping up with minutes from weekly meetings. Making corrections
on monthly bill day. Assisting with payroll. Assisting clinical supervisor
and/or Director with any other duties as needed.
Rehab Receptionist/Scheduler- Duties include answering phone,
taking messages and routing them accordingly. Greeting patients and
2001-2008
notifying therapist of patient's arrival. Updating daily roster of all
active patients in the department. Notifying benefits of any changes in
diagnosis and insurance. Helping to prepare paperwork for the following
day. Printing labels, face sheet and taking payments. Logging new
Inpatient orders and notifying therapist. Ordering supplies for
hydro/occupational and physical therapy. Assisting with any other duties
as needed by staff or patients.
Business Coordinator- Duties include entering physician orders, labs,
2000-2001
x-rays nursing notes, filing all paperwork on patients. Running errands
for the floor needed by nurse or physician including blood, specimen,
etc..Assist with ordering supplies and filling the pyxis. Answering phone
and paging staff as needed for patient or physician. Assisting staff,
physician, patient or visitor as needed.
.
Office System Operator- Responsible for keying all data for the office,
1994-2000
this included admissions on new patients, discharges, icd-9, cpt codes,
updates on patients, keying in visits made by staff for the day, monthly
precerts and running AR billing. Printing physician orders to be signed
and filed on chart. Assisting with checking bills with charts end of
month.
Also assisted with filling in for unit manager, file clerk or receptionist.
Receptionist/Physical Therapy Unit Manager- Answering phone
For home health agency. Taking messages and delivering them
accordingly. Scheduling patients for physical therapy. Covering private
duty on-call. Scheduling sitter as needed. Preparing monthly schedule for
home health aides.
EDUCATION:
2007 University of Phoenix online classes
1996 Care South Inc. Claussen Road,
Augusta GA
completed 1 week training
1987-1988 Augusta Technical School Deans bridge
Road, Augusta, Ga.
1983-1985 Paine College 15th Street Augusta,
Ga.
1979-1983 T.W. Josey High School 15th Street,
Augusta, GA
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