Shauna Vollmer

**** *. **** ****** ** #B*** • Boise, ID 83703 • 208-***-****

Recent Employment Experience:

Director of Marketing October, 2008-May, 2010

Idaho Home Health & Hospice Twin Falls, Idaho

Establish and maintain professional and productive relationships with all referral sources

Design, implement, and facilitate annual marketing/business plans for agency

Plans and maintain ongoing public relations efforts to increase community understanding of company

Creates and manages community events, health fairs and trade shows

Increase referrals while generating new business

Develops and implements marketing projects, such as brochures, TV/radio ads, promotional items

PowerPoint presentations and displays

Supervise five Community Liaisons. Make staffing and hiring decisions within marketing department

Identify opportunities for additional or improved services to address unmet customer needs

Business Office Manager, QA Care Coord., and Community Liaison February, 2006-September 2008

Care First Hospice Boise, Idaho

Accountable for agency reimbursement and billing of Medicare, Medicaid, and Private Insurances

Human Resource services: reference verification, orientation training and maintenance of personnel files

Supervision and oversight of clerical staff to ensure compliant documentation of medical information

Provide administrative support: DME, accounts payable, problem solving and quality customer services

Assist Community Liaison Director to market agency and develop community referrals and clientele

Ensure compliant documentation Medicare, Medicaid, State, & Agency Policies and Procedures

Branch Manager, Medical Records Specialist and CNA Supervisor May, 2000-February, 2006

Saint Alphonsus Home Health and Four Rivers Hospice Boise,

Idaho

Meridian,

Idaho

Developed and coordinated a new branch office located in different county

Responsible for patient charts including development, implementation, IDT documentation & data entry

Ensure compliant documentation of Medicare, Medicaid, State & Agency Policies and Procedures

for contributions resulting in a deficiency free Idaho State Hospice Survey (with rapidly growing census)

Performance Improvement including chart audits, billing audits and administration of satisfaction surveys

As CNA Liaison to IDT, directed aide services for patients as determined by Plan of Care

CNA recruitment, orientation and on-going supervision including scheduling, education & discipline

Branch Office Manager & Volunteer Coordinator June, 1999-May, 2000

Horizon Home Health & Hospice Meridian and Caldwell, Idaho

Caldwell, Idaho

Initiated, planned, developed, organized and managed the Caldwell Branch Office

As Interim Hospice Coordinator, responded to needs and expectations of patients, staff and referral sources

Planned, developed, organized and coordinated The 2002 Idaho State Hospice Organization Conference

Provided marketing, referral development and community in-services to accelerate agency growth

Expanded and administered Hospice Volunteer Program utilizing cost effective budget skills

On-going volunteer recruitment, orientation, training, educational in-services, placement and supervision

Education:

LPN Training 1999-2000

Boise State University (GPA: 3.5) (Did not complete) Boise, Idaho

CNA Certification 1983

College of Southern Idaho Twin Falls, Idaho

Personal integrity, self-motivated, dependable, dedicated, compassionate and versatile

Computer skills: Microsoft Office and Medicare/Medicaid Billing System

Inter-communication skills with clients, staff, referral sources and the community

Multitasking, problem solving, detail-oriented, time-efficient and cost-effective organizational skills

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