Customer Service Manager

*** ********** **. 406-***-****

Great Falls, MT 59405 ***********@*******.***

Maria Snow

Objective

Seeking an Administration/Clerical position with a company that will allow me to fully utilize my office

management, communication, organization and problem solving skills.

Experience

Job Categories: Administration – Clerical (3 years)

Customer Service (16 years)

Management (10 years)

Company Information

Edu-Care Preschool & Daycare 2006 – 2010

Office Manager

Duties: Greeting parent and children, answering multi-line phones, taking

messages, billing, collecting money, filing, scanning, copying, prepare daily

deposits, budgeting expenses, handling complaints, editing work, organizing tasks

and events, interviewing and training employees, overseeing operations,

supervising, customer service, working with MS office, computer basics, word

processing and internet-based applications

Great Falls Elks Lodge #214 2003 – 2007

Catering Manager

Duties: Customer service, delegating tasks, attention to detail, budgeting,

calculating, checking for accuracy, collecting money, communicating and advising

people, completing forms, enforcing rules and policies, entertaining, generating

new business, handling complaints, interviewing and training employees,

planning meetings and events, proposing ideas, selling, cooking

Airport Inn & Restaurant 2000 – 2003

Manager

Duties: Interviewing, training, hiring and firing of employees, providing customer

service, interacting with people at different levels, planning and creating menu,

maintaining emotional control under stress, making decisions, proposing ideas,

thinking of creative ideas, motivating others, maintaining accurate records,

enduring long hours, being thorough, adapting new procedures, remembering

information, deciding uses of money, taking personal responsibility, collecting

money, checking for accuracy, organizing tasks, budgeting expenses, handling

complaints

Additional Skills and Qualifications

*Communication Skills (listening, verbal, written) *Computer/Technical Literacy

*Analytical/Research Skills *Interpersonal Abilities

*Flexibility/Adaptability/Managing Multiple Priorities *Leadership/Management Skills

*Planning/Organizing *Teamwork

*Problem-Solving/Reasoning/Creativity *Honesty/Integrity/Morality

*Adaptability/Flexibility *Dedication/Hard-Working

*Dependability/Reliability/Responsibility *Positive

Attitude/Energy/Passion

*Professionalism *Self-Confidence

*Self-Motivated/Willingness to Learn

Education

Montana State University – Great Falls College of Technology

Accounting Degree 8/2010 to present

Stanford High School Graduated 1996

References

Angela McVay General Manager, Pizza Hut Great Falls, MT 406-***-****

Roger & Tammy Wright Owner/Director, Edu-Care Great Falls, MT (406)

453-6003

Noel Burns Ex-Coworker Great Falls, MT 406-***-****

Alyssa Amato Munchkinland Daycare Great Falls, MT 406-***-****

Contact this candidate