Customer Service Manager

LINDA L.

DEESH

262-***-****

******@**.**.***

OBJECTIVE

To have the opportunity to work, for a company/organization where my skills

and experience can make a significant contribution.

PROFILE

I possess 20 years of experience in both retail and business, with the

skills necessary to meet an organization's objectives with enthusiasm and

diligence.

HOW

. Discover what needs to be done.

. Act as a Liaison between Management and the Corporate Organization.

. Drives Business through Analysis & Negotiation.

. Managed and trained a staff of 50 employees.

EXAMPLES

* Analyzing procedures and providing input to resolve problem issues.

* Helped improve customer service results by analyzing shopping reports,

surveying department traffic patterns and adjusting staff levels

accordingly.

* Highly effective leadership, communication and motivational skills,

which lead to five out six assistants promoted to manager.

SPECIAL SKILLS

My experience has honed the following development know-how:

. Communication - interact professionally on any level.

. Problem Solving - regularly delivering solutions to streamline

procedures.

. Organization - to increase Time and Resource Management.

. Execution - consistently delivering to fixed time schedules.

. Training - of staff to meet company's standards for customer service.

. Resourceful - being creative when researching for information.

. Management - optimizing people and resources to meet objectives.

. Team Building - to foster positive working relationships within the

company.

EMPLOYMENT HISTORY

Payroll Specialist III - Kohl's Department Stores

2002 - 2009

Payroll Assistant - A.O. Smith Corporation 1999

- 2002

Offices Services Assistant - A.O. Smith Corporation 1998

- 1999

Public Affairs Assistant/HR - A.O. Smith Corporation 1997

- 1998

Sales Part Time - Best Beyer Corporation

1997 - Present

Department Manager - Marshall Field Prior to

1997

EDUCATION

Bachelor of Science Home Economics & Business, University of Wisconsin -

Stevens Point

Concentration on Business Management, Merchandising, Marketing and

Communication, Certificate of Human Resource Management, Cardinal Stritch

University, Milwaukee, WI, College of Business Management.

TRAINING AND SPECIAL SKILLS

Microsoft Office, Diversity in the Workplace, Time Management,

Organizational Development, Team Building, Garnishment Laws and

Regulations, Facilitator Training,

Tony Robbins Motivational Seminar, Essentials of Excellent Customer Service

Communicating with Professionalism, PeopleSoft, Medical Terminology,

Medical Coding, Human Resource Development, Employee and Labor Relations,

Employee Safety and Health.

ACTIVITIES

Secret Shopper, Ebay, Part-Time Sales Rep, Ronald McDonald House, Choir

Member, Holocaust Museum.

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