Customer Service Representative

Kayla M. McCovery, RHIA

PO BOX ***

Hayneville, AL 36040

334-***-**** home

334-***-**** cell

September 25, 2010

Dear Sir or Madam:

My exceptional mix of previous internship experience and my status as a Registered Health Information

Administrator makes me a model candidate for a career at your company.

My experience in release of information and medical records, combined with my courses in HIM, has

convinced me to explore all career options that are available in the Health Information Management field.

More significantly, a career with your company would be mutually beneficial. Your company has an excellent

reputation for customer satisfaction, and I know that the combination of my experience, education, and

motivation to excel will make me an asset to your company.

I am sure that it would be worthwhile for us to meet. Should you have any questions, you may reach me via

phone 334-***-**** or 334-***-**** or via email *************@*****.***.

Thank you for your time and consideration.

Sincerely,

Kayla McCovery

Kayla M. McCovery, RHIA

PO BOX 641

Hayneville, AL 36040

334-***-**** cell

*************@*****.***

Objective: To obtain a position in a health information environment where I can attain

experience and contribute to the success of the department.

Certification: Registered Health Information Administrator (RHIA)

Education: Alabama State University, Montgomery, AL June 2006-May 2010

B.S., Health Information Management

Internship: Montgomery Cancer Center, Montgomery, AL June 2009-July 2009

Technical Intern: Medical Records Department

Assembled medical records

Retrieved and filed medical records

Released medical information

Received medical information

Tracked released information

Jackson Hospital, Montgomery, AL April 2010-April 2010

Managerial Intern: Health Information Management Department

• Retrieved medical records terminal digit filed

• Prepped and scanned records for both inpatient and outpatient

• Indexed both inpatient and outpatient records

• Picked up copy charts

Experience: Winn Dixie, Carter Hill Rd., Montgomery, AL June 2003-August 2007

Customer Service Representative

Sent and received Western Unions

Printed money orders

Handled refunds

Assisted with sales

White Hall Entertainment, White Hall, AL Nov.2007-Dec.2008

Player Tracking / Customer Service Representative

Printed players cards

Scanned drivers license

Instructed customers how to play

Activities: American Health Information Management Association – Member

Who’s Who Among Students in American Universities and Colleges – Member

Theta Chapter of Epsilon Tau Sigma Honor Society of the National Society of

Allied Health - Member

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