Customer Service Objective
Resume:
P atricia Padilla
Olathe, KS 66061
abjda1@r.postjobfree.com
Objective:
Seeking a full t ime position utilizing my academic and professional experience in an
environment where I can maximize the organizations productivity with efficiency and
effectiveness.
E xperience:
Convergys
O lathe, KS
Collector
04/2010-Present
• Call Toyota customers that are falling behind on payments.
• B ring up account information in computer database.
• P rocess extensions and deferrals on customer behalf.
• P rocess payments for vehicles through Western Union.
• Council customers on how to bring their accounts current and up to date.
USPS
K ansas City, MO
H andler
12/2009-04/2010
• H andled mail and packages going out to various locations.
• Sorted mail into mult iple departments.
• Worked warehouse docks with t ruck drivers to bring and deliver mail.
Wal-Ma rt
K ansas City, KS
Cashier
09/2009-12/2009
• Keep t rack of own cash t ill.
• Change out cash drawers at midnight.
• M ake exchanges and returns.
• Cash payroll and government issued checks.
• H andle more than a thousand in cash.
• Help customers when help is needed.
Argosy Casino Hotel and
Spa R iverside, MO
Cashier/Hostess/Room Service
06/2009-11/2009
• H andle thousands in cash.
• M anage own register.
• Serve room service in hotel.
• P rovide excellent customer service.
• E xtensive knowledge of M icros system.
P rotocol
A urora, I L
Corrections
Specialist 03/2008-
08/2008
• Documented and logged offenders present status.
• Relayed confidential information onto the offenders’ parole officer.
• Monitored parole officers’ contacts and work schedules for the present month.
• T roubleshot and retained information regarding electronic monitoring with offenders and
technicians.
• Recording of all information was through the computerized database of the I l linois
Department of Corrections.
Wal-Ma rt
Oswego/Aurora, I L
In
stock
07/2007-04/2008
• Responsible for organizing and inventorying all merchandise in several departments.
• Dealt with customer questions and complaints of various matters.
• T rained new employees in different departments as needed.
• Sustained all records and logs concerning any new incoming merchandise.
Woodman’s
M arkets North
A urora, I L
Cashier
02/2007-09/2007
• H andled money in register and processed customer checks.
• Assisted customers with various questions and comments.
• Abili ty to r ing up 30 i tems per minute.
Skills:
• Abili ty to type 60 wpm.
• E xtensive knowledge of various Microsoft programs: Word, PowerPoint, Excel, Outlook,
and Access.
• K nowledge of Micros systems.
• Abili ty to multi-task and work in a fast paced work environment.
Education:
Christ Lutheran Academy
P lainfield, I L
General
S tudies
2002-2006
Concordia University of Wisconsin
Mequon, WI
Secondary Education English
2006
Contact this candidate