Customer Service Medical

Objective: To become gainfully employed as a Legal Secretary, where I can

utilize my diversified and progressive legal experience and excellent

writing and interpersonal communication skills for the progressive growth

of the legal enterprise.

Qualifications: My previous experience in customer service, legal

administration, and business has given me the opportunity to acquire

proficient skills in customer service, data entry, calendaring, filing,

legal administration, taking high-volume phone calls, and problem-solving

complex customer service issues. Most of my training was acquired in a very

fast-paced environment, which has given me the opportunity to develop the

ability to multi-task, manage time well, well-organized and to become

detail-oriented. I also possess excellent communication skills both (oral

and written). I have solid analytical and organizational skills. I am also

able to interact with a range of computer application systems, MSWord,

Excel, PowerPoint and Access.

Education:

1988. Diploma, Nogales Preparatory High School

1995. B.S. Biological Sciences, Grambling State University

Employment:

05/10 - 09/09 Hudena Paralegal Services Riverside, CA

Legal Assistant

Provided substantive legal assistance and a delivery of legal services

to attorneys. Prepared bankruptcy petitions. Civil motions and schedules

for court filing. Assist lawyers by researching legal precedent,

investigating facts, and preparing legal documents. calendaring, answering

multi-line phones, communicating with clients, drafting correspondences,

court runner, coordinating and schedule court dates, and customer service.

Managing the processing of ingoing/outgoing legal files. Create

computerized indexes of pleadings and discovery. Review and forward

documents once court cases are filed. Other duties as assigned.

07/09 - 02/09 PBS & Co. Riverside, Ca

Office Assistant

Maintaining, sorting and preparing medical files. Assisted with

maintaining databases, data entry, handling high-volume phone calls, faxing

documents, answering phones and multi-tasking. Reviewed, filed and scanned

medical compensation reports to ensure accuracy of data and that files are

complete with all necessary forms & eligibility documentation and verify

and confirm appointments. Other duties as assigned.

09/01- 05/97 Kaiser Permanente Hospital Los Angeles, Ca.

Records Clerk

Maintain program forms, filing system and computer database.

Researched medical records for court related issues. Input data entry and

completed medical records to ensure accuracy of patient medical data.

Prepared medical reports, correspondence and filing. Transported medical

records to all outpatient clinics and storage facilities.

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