Customer Service Sales

? E***** Hwy O ? Prairie du Sac, WI ***** ? 608-***-**** ?

****.*********@*****.***

Education

UNIVERSITY OF WISCONSIN - LA CROSSE - La Crosse, WI

Bachelor of Science Degree, May 2009 GPA: 3.5

Business Marketing Major

English Minor, Information Systems Minor

Employment History

ROCKAUTO, LLC - Madison, WI

Analytical Customer Service Representative, August 2009 to August 2010

. Sold products and placed orders for customers over-the-phone and by

email

. Solved customers' problems quickly and completely

? Received bonuses based on high sales and problem resolution

numbers

. Communicated with manufactures to find specific information about

their products

. Sent in suggestions to update the online catalog

. Searched for details and images of products from suppliers and web

sources

. Learned new sales strategies and promotions

GREAT WOLF LODGE RESORT - Wisconsin Dells, WI

Guest Service Representative, May 2008 to January 2009

. Sold basic accommodations and additional products

. Developed extensive organizational and multitasking skills

. Interacted with customers and verified their information when

checking them in

. Answered questions and took care of problems both in person and over

the phone

. Created reservations according to customers' specifications

? Made adjustments to existing reservations to please

customers

. Made numerous cash, credit card and gift certificate transactions

? Kept a balanced cash drawer at all times

. At my discretion, made price or service changes to encourage

customers to purchase

items or to placate customers

PRAIRIE DIGITAL, INC. - Prairie du Sac, WI

Office Assistant / Website Designer, September 2006 to May 2008

Information Processor, May 2005 to December 2005

. Designed, created and maintained the company's website

. Used problem solving and general office skills in daily activities

. Processed bills and other information and received inventory

. Provided customer service to walk-in clientele and over the phone

. Became highly efficient at using computer and software programs

? Quickly mastered new technology

. Worked individually and in group settings

. Developed wide range of skills including operation of large

machinery

? Page 1 ?

Marketing-related Projects

CONSUMER RESEARCH: This was my senior seminar project, and for this class

we were required to examine previous research on a topic. I went a step

further and conducted primary research on my chosen topic as well. I

researched how artwork influences consumer perception, and created a study

of my own regarding artwork on websites and how it changes consumer

perception. I created two fictional websites, designed and conducted a

survey, and later collected and analyzed the data. The program SPSS

(Statistical Package for the Social Sciences) was used to find

relationships in the data.

ROCKWOOD GARDENS: Our client for this project was a small florist/garden

center in La Crosse called Rockwood Gardens. We designed a promotional

plan that included ideas like billboard advertising, partnering with local

home shows, business card magnets, and updating their website.

BUSINESS RESEARCH: Research project where my team worked with a popular

student newspaper, called The Second Supper, to conduct extensive research

about its readers. Our research led to the newspaper making several

important changes in both its content and design.

INFORMATION SYSTEMS: Our client was a downtown bar named Top Shots. We

designed a program to keep track of pool league games, individual and team

scores and statistics. The client was extremely pleased with the program

and implemented it immediately.

VALLEY VIEW MALL: My team researched the La Crosse University student

population to determine what students think of the Valley View Mall. We

created our research questions, administered surveys online, and collected

and analyzed the data. From respondents' answers, we were able to make

several suggestions that would increase student traffic to the Mall. For

example, the internet is the main source of information for students so ads

directed at that segment should use the web as a medium.

Campus and Community Involvement

DELTA SIGMA TAU - La Crosse, WI ENGLISH CLUB - La Crosse, WI

English Professional Development Representative

2006 - 2009 2004 - 2009

CHILDREN'S HOSPITAL - Madison, WI BOY'S AND GIRL'S CLUB - La Crosse, WI

Costumed Storyteller, 2007 Academic Tutor, 2005

? References Available Upon Request ?

? Page 2 ?[pic]

Kate Hartmann

Contact this candidate