Customer Service Sales

Brad Edwards

*** * *** * ************@***.*** Home: 801-***-****

Layton, UT. 84041

**/**/****

. Dedicated information technology specialist with 10+ years of experience

in multiple I.T. environments including small business and one of the

world's largest loss-mitigation companies. Personal experience started

at the age of 13 and I have been enjoying it ever since. Strive to

satisfy customers, and make their experience with my help as enjoyable as

possible.

. Respected pc builder and small business website designer with a passion

to help and fix! Love to problem solve and troubleshoot regardless of

the amount of time it takes. I will not give up or quit on the job until

the problem is resolved or the required job is complete.

Areas of Expertise

I.T. Administration Networking/Server MS Office Suite

PC Design & Research Maintenance ('03/'07/'10)

PC/Laptop Technician Website Design Customer Service

TCP/IP Graphics Design Excellent

Video Editing/Design Communication Skills

85+ WPM Data Entry

Professional Experience

UNISYS - Salt Lake City, UT 8/10 to Present

Data Entry, 8/10 to present

Customer Service (Call Center), 8/10 to present

Technical Support, 8/10 to present

This is a call center position doing computer technical support for the

Transportation Security Administration.

. Used a ticketing system to record notes and details from every call.

. Assisted in Active Directory password resets, and email management via

Outlook Exchange.

. Walked clients through detailed processes for troubleshooting network

problems, email problems, and sometimes hardware problems as well.

I'm always looking for new opportunities so though happy at my job, I'd

love to find something a little more hands-on and technical. I love

helping people out via the phone, but ideally I'd like to do it myself, I

like to be hands-on when it comes to this stuff, and teach the

customer/client at the same time.

MOBILE PC REPAIR & MAINTENANCE - Layton, UT (Personal Side 6/07 to Present

Job)

PC/Laptop Technician, 6/07 to present

PC Design & Research, 6/07 to present

Networking/Server Maintenance, 6/07 to present

Customer Service, 06/07 to present

Saw an opportunity to make money in mid 2007 by posting an ad in newspapers

and on websites for PC repair and PC design. Gave customers the

opportunity to have someone come to them to fix their PC or build them a

new one in order to meet their specific needs. Work performed on hundreds

of jobs include mostly:

. Diagnosing problems with software, and hardware and replacing or removing

as necessary.

. Building new PC's to meet customers needs including gaming rigs, video

editing systems, and basic office PC's.

. Installing new software including operating systems, anti-virus

applications, video editing software, office software. Far too many

items to list.

. Installing external devices such as hard drives, printers, monitors,

speakers, etc.

. Diagnosing and repairing problems with internet connectivity and/or in-

home/in-business networking including printer sharing, file sharing,

mapping network drives, setting up email exchange servers, and wireless

devices.

UNITED STATES POSTAL SERVICE - Salt Lake City, UT 7/08 to 3/09

Data Entry, 7/08 to 3/09

. Entered address information into government system and maintained some of

the highest data entry statistical ratings among all employees. Typing

speed matched with a 95+ percent accuracy rating made for very efficient

performance.

Reason for separation was due to a large amount of layoffs that I happened

to be a part of.

COMFORT SOLUTIONS / UINTAH GAS FIREPLACES - Ogden, UT 3/07 to 7/08

I.T. Administration, 3/07 to 7/08

PC/Laptop Repair & Maintenance, 3/07 to 7/08

Microsoft Office Suite (2003/2007), 3/07 to 7/08

Networking/Server Maintenance, 3/07 to 7/08

I took this job as a possible I.T. administrative opportunity. My first

task was to build a new I.T. system and help this small business conduct

their in-office tasks more efficiently. After successfully building an

effective system, I was given more duties. From start to finish, this job

included much of the following:

. Installing and maintaining the system server PC (software, & hardware)

. Maintaining all I.T. related issues including laptop/PC hardware &

software installation, hardware & software problems, and system

connectivity issues. Also setup multiple network-shared printers and

scanners.

. Designing extensive Microsoft Office Excel spreadsheets to keep

statistics for all sales personnel, and sales tracking. I also designed

a spreadsheet that would generate payroll data directly into QuickBooks.

Reason for separation was due to work slowing down and having to pursue

other opportunities. I still help Comfort Solutions from time to time with

new spreadsheet projects, and PC problems that they are unable to fix.

TITANIUM SOLUTIONS - Salt Lake City, UT 8/04 to 3/07

PC/Laptop Repair & Maintenance, 1/05 to 3/08

Microsoft Office Suite (2003/2007), 1/05 to 3/08

Networking/Server Maintenance, 1/05 to 3/08

Data Entry, 8/04 to 1/05

This job began as a Data Entry job and after proving my skills in other

computer-related areas I was moved into a Business Analyst position &

assistant to the I.T. Administrator. Titanium Solutions is one of the

world's largest loss-mitigation companies and assist millions of home

buyers every year in saving their homes from being foreclosed on. Once I

moved into the analytical position and I.T. assistant, I performed many

tasks including:

. Setting up and maintaining new employee PC's. I was responsible for

setting up the desks of new hires.

. Performed weekly data back-ups of our system server

. Set up printer sharing and file sharing

. Designed extremely extensive spreadsheets for some of the country's

largest mortgage companies. These spreadsheets included statistical data

and performance information of the work being done by Titanium Solutions

for homeowners with mortgages through each company. When first given the

analytical job, this was a 4 hour process. I simplified this process by

completely rebuilding the spreadsheet and turned it into a 30 minute

process. This meant more time to focus on other tasks and helping with

the overall efficiency of the Business Analyst position.

. Designed a spreadsheet for calculating payroll information for thousands

of employees across the country. Based on information received by

Titanium Solutions, my spreadsheet would calculate money earned, bonuses,

and helped keep track of job performance levels.

The reason for separation from this employer is quite difficult to explain.

I'd be happy to share information regarding this matter during an

interview as it would be much easier to do so.

HALERACING.COM - West Valley City, UT 4/06 to Present

Website Design, 4/06 to Present

Graphics Design, 4/06 to Present

Microsoft Office Suite (2003/2007), 4/06 to Present

Video Editing/Design, 6/07 to Present

My second job in website design began as a favor to a family friend and

quickly grew into a new found passion. I had been designing personal

websites in the past, prior to this, so I offered to help my friend in

promoting his race team. It ended up being much more than that, and is now

one of Utah's most visited racing-related websites; not to mention the only

one to date that hosts weekly footage of the teams' performance. Here are

the main responsibilities I take care of at HaleRacing.com:

. Complete design of every page, & logo included in the website.

. Maintaining the domain name and all domain name email addresses.

. Writing weekly articles that keep the public informed on the events that

occurred each weekend that the team raced.

. Videotaping every event and then editing it to be website viewable. This

means encoding files and compressing them to be viewable by the public on

both low and high speed internet connections.

. Design of a spreadsheet that calculates the amount of points earned each

week after a race event is final. This job is performed so that the team

is aware of where they finished in the overall point standings as soon as

possible without having to wait for track officials to calculate them.

The spreadsheet has been proven accurate week in and week out and was

even used to help the official track scorekeeper's correct errors they

had made.

Education and Training

DAVIS APPLIED TECHNOLOGY COLLEGE - Kaysville, UT 9/10 to

Present

Information Technology (Network Administrator)

I am currently enrolled in the DATC's Information Technology program for

becoming a Network Administrator. This will include multiple

certifications in Cisco Networking Systems, including Security, Wireless,

and Voice. I will also be earning multiple Microsoft certifications. Many

of these are in relation to Windows Server 2008, Vista, and Windows 7.

This is only half of what I'll be learning and what I will soon become

certified in. I'm hoping after completing this course, the job

opportunities will skyrocket. I've finally saved the money to go back to

school and better mine and my family's future, and I'm happy to say I've

taken the next step in doing just that.

SELF TRAINING PC HARDWARE & SOFTWARE - Layton, UT 12/97 to

Present

See "Areas of Expertise" Above, 12/97 to Present

Ever since I got my hands on my first personal computer in 1997, I had a

passion for them. All I wanted to do was learn, experiment, and

troubleshoot. The internet was a very new technology and computers weren't

exactly a household item quite yet. I was just 13, but my desire to learn

was through the roof. It didn't take long before I was hardware

troubleshooting, installing new software, and learning everything I

possibly could. By 2000, I was building computers for friends and family,

and soon after I was an ace with both hardware and software troubleshooting

and diagnosing. When new operating systems came out, I would try to get my

hands on them as soon as possible to learn all that I could before another

new one would replace it. Computers became my one true desire and I don't

see that changing anytime soon. To this day I am building PC's,

troubleshooting hardware & software problems and love nothing more than

assisting others and helping them to learn as well. Although my training

is not from a trained professional; my years of experience in computers has

helped me to become confident in what I do for others, and certain that I

can take care of their computer-related issues, no matter how hard the

task.

DAVIS APPLIED TECHNOLOGY COLLEGE - Kaysville, UT 5/03 to 7/03

General Education Development

I successfully earned my G.E.D. in only a few months through a very good

training course at the D.A.T.C. This was definitely something I had a lot

of passion in doing after unsuccessfully completing high school.

Goals, Hobbies, Interests, All About Me

FAMILY

Ever since getting married in 2009 to the greatest woman in the world, I've

had a newfound passion for family. Being raised by a single parent, and

being the only child in the home, I didn't get a lot of family-related

experiences. That all changed after I met my wife and started spending

time with her and her family. Right away I knew it was something I wanted

to be a part of. My biggest goal in life is to be a good provider for my

family. I want to be able to have children and see to it that their future

is better than mine, and that they are as successful and healthy as

possible. I want my wife to be able to have her own salon in the home, and

take care of the kids as she does what she loves most... doing hair and

helping her clients. I know I have a long way to go, but I promised

myself, and my wife that I'd never give up on our dreams. I plan to prove

it.

AUTO RACING / AUTOMOTIVE TECHNOLOGY

Thanks to my family, I have had a passion for auto racing, and anything car-

related since I was a kid. I began acting on my interest at the age of 17

when I was able to pay for my first car. Not even a year later, my

interest became a hobby and I spent a lot of time working on the car to

make it "my own." I made it unique to my liking and as fast as I could

afford to make it. A few years later I ran into trouble with it, and chose

to start on a new project. This project began in 2006 and is still going

strong today. It's a hobby and passion I'll never give up on, and

something I feel is very helpful to come home to after a stressful day at

work.

As far as auto racing goes; it's something I attend to almost every weekend

during the summer. Being a part of Hale Racing has been one of the best

things I've ever been a part of. I provide my technology smarts to help

the team advertise itself for possible sponsors. Currently we are one of

the only automotive racing teams in Utah with a website and Facebook Fan

page for fans to post comments and show their support for the team. I made

all of this possible after long discussions with the team owner and driver

and showing them how to get the teams name out into the world. The fan

base has boomed over recent years and as we continue to travel, more and

more fans continue to show interest.

COMPUTERS

As stated above in my personal training, I've always loved computers and

I'm sure I always will. I have exceptional patience with computers and the

people that run them, so when it comes to helping people with them, I

absolutely love it. I hope I can someday run my own computer repair

business. You work too long during life to not love what you're doing.

ORGANIZED

Ever since I began playing with computers, I quickly realized how important

it was for me to stay organized. The more organized I was, the faster I

accomplished things, and the more accurate my work was. If I lost focus

and let myself get unorganized, it was likely I'd have to do the work over

again. I believe if you organize things prior to beginning the job, you'll

sail through it a whole lot easier, with much less stress.

ATTENTION TO DETAIL

I think that with organization skills, you have to have a great amount of

attention to detail. I believe being organized and having a high

attentiveness to detail; your work will be that much more accurate. I love

being detailed with my work. When working with numbers, I like to be as

precise as possible. There's no sense in leaving out information that

could make statistics more detailed and accurate. It's the small details

that make the difference in quality work. Attention to detail is huge in

every aspect of life... work, family, everything.

EAGER TO SUCCEED

I have always had the desire to be successful in life. Without that desire

and passion, I don't think I would have ever had an interest in the

computer world. I started learning at a young age, and couldn't help but

want to learn more. I had a drive and passion that would often keep me up

well into the morning hours. I'd get some involved in something that I

couldn't take my mind off of it enough to get even an hour's worth of

sleep. The same still holds true to do. I'm passionate about my work

ethic, and I strive to complete the job as quickly and accurately as

possible. The better I am at that, the more likely I am to succeed even

more in the future. It's a habit I'm not ashamed to admit I have, and it's

one I plan on keeping well into my retirement years. Without the passion

and desire to be successful, what is there to look forward to in life?

References

Garlan Hale - Hunter Machine - West Valley City, UT 801-***-****

CEO

Garlan is a long time family friend and oversees the website work I do for

him for his two companies, Hunter Machine, and Hale Racing. I built

Garlan's home PC and shop PC. Both are still used daily and have been

running reliably for over 5 years. Garlan founded and has been CEO of his

own machine shop for over 25 years now, and has maintained his race team

for more than 10 years.

Josh Stephens - Comfort Solutions - Ogden, UT 801-***-****

Sales Manager

Josh has been the Sales Manager for a few years now at Comfort Solutions

and oversaw a lot of the work I did for Comfort. I worked closely with

Josh in designing a spreadsheet for him to easily use in order to keep

track of sales statistics for items sold, sale leads, individual salesmen

statistics, and many other details. This spreadsheet is still being

depended on each and every day.

Randy Edwards - L-3 Communications - Salt Lake City, UT 801-***-****

Networking Administrator

Randy is my uncle and a large reason I became interested in computers.

Randy had computers occupying his home even in the late 80's and this is

what initially sparked my interest to learn. Watching him work and look as

if he was enjoying what he was doing really excited me about the PC world.

Randy has a Bachelors Degree in Computer Science and has been in the

networking field for over 25 years.

Scott Hatch - Bountiful High School - Bountiful, UT 801-***-****

Shop Teacher

Scott has long been a family neighbor and close family friend for 20+

years. He is a dedicated worker and someone I've always looked up to while

growing up. Scott has helped me through some very hard times.

Karen Kunzler - Mary Kay Products - Farmington, UT 801-***-****

Sales

Karen is a client of mine for my PC repair business. She has been in sales

for many years now and has taught me a lot about promoting my business and

gaining new clientele. She has been a great client of mine for quite some

time now, and has spread the word about my work in order to help me earn

more business.

Dale Allen - U.T.A. - Salt Lake City, UT 801-***-****

Sales

Dale is another very dependable client of mine. He and his family are as

friendly as they come, and have stuck by me for quite some time. Dale is a

very smart, and professional man and has become a bit of an inspiration for

me. He has years of experience with U.T.A., owns his own business and has

a great family. I hope this type of success is in my future as well, and

Dale has been a big help in getting me closer to achieving that goal.

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