Cynthia A. Shafe

*** ******* ****, ******, ** ***76

707-***-****

EMPLOYMENT:

Gila County Community Development - Environmental Health/Wastewater

Department 8/04 - 8/10

Payson, AZ

ENVIRONMENTAL HEALTH SPECIALIST/EXECUTIVE SECRETARY

Promoted to a newly created customer advocate position within the

Environmental Health (EH) Department.

This promotion involved learning the key elements of every sub-

discipline in the EH field and developed the ability to relate those

elements to citizens in a way that allowed them to clearly see the

steps required to develop their property and understand why those

steps and expenditures were necessary.

Within just a few months, I received special recognition in a meeting

before the Gila County Board of Supervisors for providing excellent

customer service.

I received many customer acknowledgments for providing excellent

support for them and their projects.

To improve EH Section productivity I initiated and implemented and EH

Section on the Gila County Website.

Converted the manual permit filing system to a computerized,

integrated database permit program.

In 2009 I achieved a time-in-grade milestone, which under Arizona law

entitled me to begin the process of becoming a Registered Sanitarian.

Prepared a variety of drafts and finished materials, which included

technical content and terminology related to the activities of the

department, including materials for meetings and trainings, and agenda

items from notes, brief instructions, prior drafts or voice recording

equipment; reviewed and /or edit materials for completeness, accuracy,

format, and compliance with policies and procedures, and appropriate

English usage.

Researched, complied and summarized a variety of periodic, statistical

and special reports provided to the State of Arizona, County Board of

Supervisors, and Management, regarding the activities of the

department.

Assisted department manager in budget preparation and administration

using knowledge of past expenditures and appropriate budget account

numbers.

Received Certificates in Coursework for: AZ Soil and Site Evaluation,

Design of Onsite Wastewater Systems, Advanced Soil Treatment Design

and specialized Listing Courses specifically designed for Gila County

Wastewater Department.

Gila County Division of Health & Community Services (County Health

Department) 8/00 - 8/04

Payson, AZ

OFFICE MANAGER /EXECUTIVE SECRETARY

I was responsible for the efficient operation of the office

Considered direct "Hub" of the Gila County Health Department tracking

all flow of work within 5 Departments within the County Health

Department; (1) Health/Nursing Department, (2) Environmental Health

Department, (3) WIC (Women, Infant & Children), (4) Bioterrorism

Department, (5) Rabies Control.

I was responsible for the efficient operation of the office; records

management including patient files, food facility licensing and

inspection files, pet licensing files and customer service for all

citizens desiring interaction with any of the departments.

Maintained calendars and schedules; coordinated timesheets, travel

requests, expense reports, and managed all reservations for the County

conference room.

Maintained petty cash accounts and prepared deposits for each

department.

Created and maintained databases pertinent to each department using

appropriate software.

Received and screened mail, visitors, email and telephone calls;

ascertains the nature of calls and direct caller to proper individual

or department for action and/or provided authoritative information

which required the use of independent judgment and interpretation of

department policies.

Arranged meetings, room reservations and refreshments for staff

purposes, as well as outside consultants providing training.

Contacted large numbers of attendees, distribute meeting documents,

coordinated recruitment of members, monitored membership and

attendance, and posted public meeting notices as required.

Maintained office supplies, smooth operation of all copiers, printers

and all other office equipment; coordinated department vehicles use

and calendars.

Maintained inventories for both County and State Departments for all 5

departments.

Participated in ongoing trainings and workshops provided by the State

of Arizona, Arizona Department of Health Services, Customer Service

and Communication Courses, Access 2000 and, Specialized Computer

Classes; Report Writing, User's, and System Administration.

Payson Unified School District - PCS

1/00 - 6/00

Payson, AZ

Administrative Assistant/Principal's EXECUTIVE Secretary

Agreed to step in for an employee for 6 months, so she could take a

personal leave of absence. Directly assisted principal in all clerical

duties. Responsible for developing positive relations with students,

parents and school staff. Heavy computer background. Responsible for

variety of routine and complex administrative, clerical and receptionist

duties. All records and information of highly confidential nature.

Responsible for maintaining all time and attendance records, and training

the students in the process.

Payson Unified School District

1/99 - 6/99

Administrative Assistant - Volunteer

All responsibilities and duties listed above.

EDUCATION:

Business Administration

University of Southern California (USC), Los Angeles, CA

Major: Business Administration

Minor: English

Advanced Technology Institute

Advanced Technology Institute, San Bernardino, CA

Major: Computer Technology - Hardware and Software

Federal Bureau of Investigation (FBI)

AZ Division of Emergency Management (ADEM)

AZ Department of Health Services (ADHS)

Mesa, AZ

Ongoing Workshops, Trainings and Seminars:

. Public Information Officer

. Bioterrorism and Health Threats Conferences

. Working Through a Disaster/Frontline Managers

. Domestic Preparedness

. AZ Homeland Security

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