Customer Service Technician

Location:

Posted:

October 15, 2010

EDWARD J LONG III

*********@*****.***

SERVICE TECHNICIAN

Quality driven Customer Service Technician with 15+ year’s professional experience in a

consumer oriented environment. Strong interpersonal skills, functioning with individuals at all

levels. Reliable, trustworthy, ethical, and discrete. Capable of meeting deadlines, performing new

tasks and always willing to learn.

QUALIFICATIONS INCLUDE

Superior Customer Service Problem Solving/Resolution

Studying for Comp TIA A+ Exam Mechanical & Electrical

Diagnostics/Repair

MS Word & Excel

EXPERIENCE HIGHLIGHTS

• Assisted Shareholders with detailed information about proxy proposals

• Operated Microsoft Word and Excel to: maintain parts inventory, mileage log, biweekly

reports, and generate service logs

• Informed sales / service management of potential customer issues

• Performed technical diagnostics, installation, maintenance, and software upgrades on full

range of assigned copiers, printers, duplicators, and multi-function digital products

• Participated in new product evaluation, debugging and problem resolution

WORK HISTORY

PROXY VOTING SPECIALIST (Part Time)

Coworx, Hingham, MA 2009-Present

TECHNICIAN

RPB Systems & Services, Norwell, MA 2005-2009

CUSTOMER SERVICE ENGINEER

Xerox Corporation, Boston, MA 1988-2004

EDUCATION

BS ELECTRICAL ENGINEERING TECHNOLOGY

Northeastern University, Boston, MA