Customer Service Data Entry

Michael T. Hanly

**** ******** **.

Lexington, KY 40517

859-***-****

abjd77@r.postjobfree.com

OBJECTIVE

To obtain a clerical, customer service, or other position utilizing the

skills and experience gained through a 25 year job history in the banking

industry, 22 years being spent with J. P. Morgan Chase Bank

CAREER SUMMARY

Long-time financial institution employee, with strong money-handling, time

management, communication, and organizational skills, as well as the

ability to work within a team structure or on a self-starting, individual

basis. Consistently recognized for achieving work objectives and

suggesting and implementing new tasks and duties on a daily basis.

EXPERIENCE

Kroger

Stock Clerk (2009--present)

. Two or three nights a week, work to replace/replenish dry goods on

store shelves, as well as arranging merchandise in an attractive,

inviting display.

Checker (2008-present)

. Responsible for checking out customers when their shopping experience

is finished in a friendly, quick, and accurate manner.

JP Morgan Chase Bank N.A.

Operations Specialist (2004-2008)

. Controlled the flow of mail to all departments within the Chase Loan

Center; also, prepared all outgoing mail for delivery to the

Louisville, KY mail hub.

. Performed data entry for incoming home equity loans in preparation of

booking by new loan processing.

. Operated UPS labeling machine and prepared all UPS packages for

outgoing express shipments for all areas of the bank

. Used proprietary tracking program to discover the destination of

misrouted incoming loan documentation.

. Implemented the use of prepaid, pre-addressed labels on Hewlett-

Packard printer cartridges to be recycled, resulting in savings of

approximately $50.00 per month.

Loan payoff specialist (1997-2004)

. Entered information from recorded mortgages to release property paid

off or refinanced

. Released vehicle titles when loan payoffs were satisfied.

Teller (1985-1997)

. Processed deposits, withdrawals, loan payments, and transfers on a

daily basis

. Worked to resolve customer account problems, such as account balance

disputes or reconciliation differences

. Balanced and stocked ATM machine on a daily basis.

MICHAEL T. HANLY 2

EDUCATION

B.A. In Journalism

Minor in German

University of Kentucky, Lexington, Kentucky (1977-1981)

AIB General Banking Certificate (1986-1988)

COMPUTER SKILLS

. Microsoft Word

. Microsoft Excel

. Microsoft Outlook

. Microsoft Powerpoint

EDUCATION

B.A. In Journalism

Minor in German

University of Kentucky, Lexington, Kentucky (1977-1981)

AIB General Banking Certificate (1986-1988)

COMPUTER SKILLS

. Microsoft Word

. Microsoft Excel

. Microsoft Outlook

. Microsoft Powerpoint

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