Human Resources Sales

Michelle L. Feller

**** ********* *****

Fort Collins, CO 80528

Home: 970-***-****

Cell: 402-***-****

Email: abjd5d@r.postjobfree.com

EXPERIENCE AND ACCOMPLISHMENTS

*/** - **/** ****-Cola Enterprises, Inc.

Omaha, NE

Office Manager

Managed, trained, cross trained, and developed a staff of 4 administrative

associates and had up to 8 direct reports with responsibilities in accounts

receivable, accounts payable, settlement, cashier, payroll, recruiting, new

employee orientation, procurement, safety, OSHA, workers' compensation,

general liability and vehicle accidents, DOT, all aspects of security,

computers, system access, office equipment, office and cell phones,

budgeting, profit and loss, facility management, customer sales, and

receptionist duties for the Omaha and Norfolk, Nebraska locations. Ensured

compliance with all company policies and procedures, while using analytical

skills as a resource to the sales center management team. Provided

administrative and financial support services and analysis for the sales

center and ensure accurate and timely internal administration and adherence

to proper accounting and reporting procedures through Sarbanes Oxley and

audit testing of all internal controls.

. Under budget with departmental operating expenses all years of

employment.

. Decreased operating expenses through ownership cost management by 30%

in 2009.

. Internal audit compliance at 100% in all administrative areas,

including Occupational Safety and Health Administration (OSHA) and

Department of Transportation (DOT) compliance.

. Payroll processed on time and accurately each week.

. Provided leadership in improving overall sales center customer short

pays, bad checks and collection of bad debt.

. Negotiated contracts with vendors to get the best service for the best

price, while ensuring the continuation and enhancements of services.

. Project management with complete security system and Avaya and Cisco

phone system installations and with all facility contracted work.

. Received accommodations of extraordinary efforts during work on

capital projects, development of quarterly branch newsletter, leading

the team after severe weather to make certain we stayed in business,

selected to represent the company in small claims court and sat in on

workers' compensation depositions, as well as consistently providing

overall strong leadership.

. Chairperson of Safety Committee, Employee of the Month and Year,

Branch Newsletter, United Way Campaign, and Juvenile Diabetes Research

Foundation (JDRF) Campaign all years of employment with successful

results every year.

. Awarded August 2005 Employee of the Month and 2005 Employee of the

Year.

2/91 - 3/00 Lancer Label, Inc.

Omaha, NE

Human Resources Generalist

Managed Human Resources Information System (HRIS) database including 320

personnel files to ensure the accuracy of all employee information in the

system. Coordinated all aspects of recruiting and hiring of employees;

including attending job fairs, applicant selection, interviews, and

conducted new employee orientation. Handled all aspects of workers'

compensation accidents along with case management. Sourced and supervised

all temporary employees. Managed security system database, card readers

and all access cards.

. Attended job fairs, identified recruiting sources and recruited

candidates to ensure sufficient staffing levels.

. Recognized for Team Best in Human Resources for number of new recruits

2nd and 4th quarter 1992 and 1st quarter 1993.

. Developed and maintained performance review schedule to ensure

employees received increases on time.

. Met departmental reporting audit requirements.

. Member of Activities Council 1992, chairperson of Social Committee

1992, member of Newsletter Committee 1993, member of Wellness

Committee 1994, chairperson of United Way Campaign 1994, chairperson

of Employee and Leader of the Year Celebration 1994 and 1995,

chairperson of Safety Committee 1995 through 2000, implementation of

quality improvement suggestions.

. Awarded Presidential Commendation 4th quarter 1991.

. Nominated Employee of the Quarter 1st, 2nd, 3rd, and 4th quarters 1994

and 1st quarter 1995 and nominated for Employee of the Year 1996.

Michelle L. Feller

Page 2

3162 Sagewater Court

Fort Collins, CO 80528

Home: 970-***-****

Cell: 402-***-****

Email: abjd5d@r.postjobfree.com

EDUCATION

1984 - 1987 Burke High School

Omaha, NE

. General studies with emphases on business

1991 - 2000 Lancer Label, Inc.

Omaha, NE

. The Exceptional Assistant, Fred Pryor Resources

. Certified in Support Perceiver Interview Process, Gallup, Inc.

. Essentials of Personnel/Human Resources Administration, Council on

Education in Management

. Solving Critical Problems in Human Resources, Council on Education in

Management

. Crosby Quality Process

. Safety Training Observation Program (STOP), DuPont

. Certified in Interaction Management Leadership Training,

Developmental Dimensions International (DDI)

. Attended Human Resources Association of the Midlands (HRAM) monthly

meetings and seminars

. Professional Human Resources (PHR) Short Course

2000 - 2009 Coca-Cola Enterprises, Inc.

Omaha, NE

. Managing Inclusion

. Management Essentials

. Special Point of Contact Training (SPOC)

. PowerZone (proper lifting techniques)

. Solutions Conflict Resolution

. Compass Management Training

. Reasonable Suspension Training

. All required monthly Safety Training

SKILLS

. Proficient in Microsoft Office, Word, Excel, PowerPoint, Access,

Publisher, Outlook, Lotus Notes, SAP, AS/400 Kronos and Basis, and

many other programs.

. Can operate desktop, laptop, multi line office phone, cell phone, fax,

copier, printer, scanner, adding machine, currency counter, coin

counter, digital camera, and other equipment as necessary.

. Extremely fast typist, data entry and 10 key.

. Strengths in problem solving, oral and written communications, human

relations including; tact, diplomacy and confidentiality.

. Effective planning, organizational skills, prioritizing, record

keeping, streamlining, work well under pressure handling multiple

projects, and extremely efficient while maintaining a high service

and production level.

. Able to communicate with all levels of associates.

. Earned credibility through respect and trust with every level within

the company.

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