Customer Service Assistant

KeShawna Jordan

*** ******** ****** ( CHESAPEAKE, VIRGINIA 23324

**********@*****.*** 757-***-**** (home) 757-***-**** (cell)

Objective

Seeking a challenging career in an administrative/finance position.

Desire an opportunity, which will fully utilize acquired education,

skills, and experience, while affording incentives for continued

growth and advancement.

Education

Bachelor of Science

June 2010

Norfolk State University, Norfolk, VA

Major: Business-Finance (GPA: 2.9/4.0)

Qualifications

Strong interpersonal and organizational skills

. Excellent spelling and grammar skills; Acquired typing skills of at

least 50 WPM

. Computer savvy with Microsoft Word Suite; Expert knowledge of word

processing and spreadsheet programs

. Confirmed leadership, team-work, and strong work ethic; Assertively

minded with the ability to make vital decisions

Professional Experience

City of Chesapeake - HR, Chesapeake, Virginia

July 2010-September 2010

OFFICE SPECIALIST, I

. RECEIVED VISITORS AND CALLERS TO THE DEPARTMENT, PROVIDING

EXCELLENT CUSTOMER SERVICE

. Processed the new hire package to include Personnel Action forms,

employment verification,

tax forms, direct deposits, etc.

. Maintained fiscal records, business accounts, and budgetary

activity

. Handled insurance forms, correspondence, billing, and schedule

appointments

. Performed various clerical support and maintained administrative

confidentiality in daily work

Credit Union Service Center, Norfolk, Virginia

August 2008-January 2010

BANK TELLER

. COLLECTED AND POSTED CASH, CHECK, AND CREDIT CARD PAYMENTS;

PROCESSED PAYMENTS

. Assisted in the replenishment/balancing of ATM, and with Night Drop

procedures

. Updated, verified, and maintained member records/accounts

. Provided incomparable customer service to members

Department of Development, Norfolk, Virginia

June 2007-August 2007

Receptionist

. ANSWERED ALL INCOMING CALLS USING MULTI-LINE PHONE AND FORWARDED TO

APPROPRIATE DEPARTMENTS

. Assisted in scheduling and with the preparation of conferences and

meetings

. Provided support to administrators, department staff, and other

assigned personnel

. Used desktop publishing programs to make spreadsheets, manage data,

and create documents

Mount Zion Baptist Church, Norfolk, Virginia

June 2006-June 2007

Assistant Secretary

. Answered telephone and transferred to appropriate staff member

. Created and modified documents using Microsoft Office Suite;

Collected and maintained PC inventory

. Performed a wide variety of clerical duties which includes faxing,

mailing, filing, and photocopying

. Accurately collected data, and consistently used precise

documentation and data retrieval

Clubs/Organizations

. Member of Finance and Banking Club

December 2009-Present

References Available Upon Request

Contact this candidate