Customer Service Sales
Resume:
Jonelle M. Byrd
Montgomery, AL 36117
P hone 708-***-****
E-mail ***********@***.***
Summary of Qualifications:
A business professional with six years of leadership and advanced experience. Skilled in the fie
ld of law, human resource relations, managerial responsibilities, administrative office operatio
ns, complex training in management, employee relations, and prodiving quality bookkeeping.
Objective:
To master an accredited position that will provide noble accomplishment, opportunity for adva
ncement, and ensure an ascending career path.
Education:
A labama State University
August 2003- May 2009
Major: Political Science
Minor: Criminal Justice
Bachelors Degree obtained
Faulkner University
September 2010-August 2011
Study: Criminal Justice
Concentration interest: Criminology
Pursuit of Masters Degree
Work experience:
July 2007- Present
Cato,s Coroporation
Store Manager
1.Sales Generation: Provide siginificant increases to stores annual revenue and business analy
sis.
2. Loss Prevention: Guarentee all activities are in strict compliance with compan policies.
3. Human Resources: The recruitment, hiring, training, development of associates, and weekly
reports of performance.
4. Administrative and expense management: Maintain payroll, normal office operations, qualit
y bookkeeping, record keeping, faxing, emailing, and telecommunication.
5. Visual Presentation and Merchandising: Presentation of merchandise per plan-o-gram, effec
tive execution, and replenishment.
February 2008- December 2008
Alabama Attorney General's Office
Assistant Attorney General Intern
1. Shadowed daily responsibility of Assistant Attorney General.
2. Exposure to legal proceedings.
3. Witness to formal and informal allcoation of legal advice.
4. Administration: bookkeeping, faxing, emailing, filing, copying, scanning, and telecommunica
tion.
4. Legal research and detailed analysis.
5. Law clerk responsibilities: reporting, evaluation of clients cases, and case studies.
6. Pro law software proficency.
January 2007- June 2007
Anna's Linen
Assistant Manager
1. Customer Service: Maximize sales, customer orientation, provide desireable experiences.
2. Human Resources: Payroll management, scheduling, interviewing, surveying, and team dev
elopment.
3. Management: Task delegation, provide team incentives, and training follow ups.
4. Loss Prevention: Monitor sales floor, provide loss reports, and communicate with loss preven
tion team monthly.
February 2006- January 2007
Country Inns and Suites
Assistant Sales Manager
1. Develop and execute sales plans to increase revenue.
2. Monitor records of previous guest.
3. Arrange and meet with potential sales clients.
4. Conduct property visits and site tours.
May 2004- January 2006
V ictoria's Secret
Assistant Manager
1. Customer Service: Maximize sales, customer orientation, provide desireable experiences.
2. Human Resources: Payroll management, scheduling, interviewing, surveying, and team dev
elopment.
3. Management: Task delegation, provide team incentives, and training follow ups.
4. Loss Prevention: Monitor sales floor, provide loss reports, and communicate with loss preven
tion team monthly.
August 2004- January 2005
New York & Company
Sales Specialist
1. Customer service
2. Cashier
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