Customer Service Medical

Tia R. Jackson

**** ******* ***** ********* #*

Columbus, Ohio 43232

614-***-****

Email: *******************@*****.***

Job Objective

Customer Service and Clerical Experience

Highlights of Qualifications

. Ability to work independently

. Dependable, hard worker who can be counted on to "get the job done"

. Able to learn new skills quickly, effectively, and handle multiple tasks

Skills

Medical Experience: CPT, ICD-9, medical terminology, OSHA, HAPPA,

medical insurance

Computer Software: MS Word, Excel, Lotus, PeopleSoft

Professional Experience

NCO Financial Services, Dublin, OH

Accounts Receivables Department (2009-Present)

. Processed Payments

. Created Aging Reports

. Inbound and Outbound Calls

. Expedited Faxes and Email copies of invoices

. Organized and Maintained accounts in good standing

. Communicated with Account Managers

JPMorgan Chase, Columbus, OH

Corporate Accounting Consultant (2007-2009)

. Retrieved data from spreadsheets

. Maintained general ledger

. Prepared financial statements

. Organized files, sent faxes, and xeroxing

JcPenney Call Center, Columbus, OH

Customer Service Representative (2007-2009)

. Resolve telephone and email inquires

. Perform efficient trouble shooting

. Monitor customer orders

. Process orders

The Children Place, Columbus, OH

Sales Associate (2001-2007)

. Monitor inventory, and order supplies

. Performed store preparation

. Managed merchandise shipping and receiving

. Completed customer transactions

Columbus Metropolitan Library, Columbus, OH

Public Relations (2002-2006)

. Assisted with computer support: Internet, and Media information systems

. Organized book returns

. Prioritized special status request, and releases

. Coordinating services within a high volume

. Advised customers of events

Franklin County Job and Family Services, Columbus, OH

Clerical (2004-2005)

. Resolve telephone inquires

. Perform wood processing and data entry

. Collect and managed clients documents

EDUCATION

Bryman Institute 07/05-02/06 Medical Biller and Coding

Certificate Program, Gahanna, OH

Buckeye Family Medicine - Externship

. Processed Worker's Compensation Claims

. Provided follow-ups, customer service regarding denied

insurance claims

. Communicated with various insurance companies about patients

claims

References upon request

Contact this candidate