Customer Service Sales

Skills & Knowledge

Strong written and verbal communication skills. Experienced in

graphics art programs such as InDesign, Quark XPress, Illustrator,

Pagemaker, Dreamweaver, Adobe Acrobat and Photoshop. Comprehensive

training and experience with various PC applications including

FileMaker, Microsoft Word, Outlook, MS Publisher, Excel, QuickBooks

and Power Point. Experienced with MAC OS. Ability to learn quickly,

through instruction or formal training. Strong organizational skills.

Professional Experience

Sheetz, Inc. - Richmond, VA ( Sales Associate, 02/2009 - Present

Part-time retail position. Duties include cleaning, stocking shelves

as well as general customer service.

Greenhorne & O'Mara - Richmond, VA ( Receptionist, 03/2009 - 03/2010

In charge of all font desk duties including answering incoming calls,

greeting all office visitors, filing, and maintaining appropriate

office supply inventory levels. Developed a system for submitting

land files to VDOT during employment. Assisted in organizing and

binding proposals for submission to VDOT or other agencies.

MBM Marketing - Richmond, VA ( Office Manager/Client Services Assistant,

11/2006 - 01/2009

In charge of all in-house graphics design for company. Duties include

designing materials including signs, banners, brochures, letterhead,

business cards, handbooks for clients' marketing purposes, designing

ads for print publications, updating websites for clients. Assisted

Client Services Coordinators and Managers with cost estimating

projects, writing estimates and proposals for clients, coordinating

production of projects with vendors. In charge of researching RFPs

and presenting them to company president for review and putting

proposal together if we decided to bid on a certain project. In

charge of all general office clerical duties including answering

telephone, greeting clients, scheduling meetings, filing, and

maintaining appropriate inventory levels.

Leming & Healy, PC - Stafford, VA ( Receptionist, 05/2006 - 11/2006

In charge of all office clerical duties for small law office

including, answering telephone, taking messages, greeting clients,

scheduling meetings, filing, typing correspondence, and arranging

conference calls.

Key Communications, Inc. - Stafford, VA ( Advertising Coordinator, 04/2002

- 11/2005

Worked for Key Communications, which publishes six trade magazines

relating to the glass and contracting industries. For nineteen months

worked in the advertising department as the advertising coordinator.

Was responsible for converting all advertisements into digital files

and was the chief point of contact for sales representatives for the

collation and coordination of advertiser inputs. Performed editorial

work and layout of all magazines in preparation for print.

For twelve months was in charge of magazine production operations.

Duties were expanded to include responsibility for ensuring all

deadlines were met regarding completion of magazine layouts, logistics

coordination with printers, advertising inputs from sales

representatives and database inputs and maintenance. This included

the supervision of one full time staff member. Also worked closely

with the Marketing Manager to organize trade shows for company by

setting up conference rooms, setting up the company's trade show

booth, shipping materials, reserving hotel rooms for sales and office

staff and arranging correspondence/attendee packets for attendees.

Education

2004 Dale Carnegie Management Training 1 semester extensive

management training

1997 - 2001 Texas Tech University, Lubbock, TX. B.B.A., Marketing

Organizations

Member of the Texas Tech Wesley Foundation for four and a half years.

Was on the

leadership team in 1999 and 2000. Organized group gatherings and

meetings. Went on mission trips to Kentucky, Georgia, and Maine to

participate in community service projects.

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