Customer Service Administrative Assistant
Resume:
Salinda L. Merritt
Sierra Vista, AZ 85635
*********@*******.***
QUALIFICATION/SUMMARY
Over five years of receptionist experience ranging from office assistant to
Administrative Assistant II working under district managers and lead
support. Additionally, over 10 years of customer service experience in
retail and corporate environments. Self-educated in computer business
applications and hardware.
SECURITY CLEARANCE - FINAL SECRET
Adjudicated 27 August 2009 by DISCO
EDUCATION
Bachelors of Science in Criminal Justice emphasis in Crime Analysis:
Kaplan University - May 2009 GPA 3.92
TECHNICAL PROFICIENCIES and SKILLS
. MS Office Suite (Word, Excel, PowerPoint, Access, Outlook)
. MS Publisher
. Adobe Photoshop
. MS Office Picture Manager
. Internet Research (Search Engines, Resource Libraries)
. Telephone Reception
. Customer Service
. Interdepartmental Coordination
. Office management
. Facility scheduling and meeting coordination
. Physical security
WORK HISTORY
2009 to Present Food Service Assistant Sierra
Vista Public School District
Sierra Vista, AZ
. Work under direct supervision of managers
. Have taken the place of Specialist for vacations and openings
. Prepared, served and cleaned for over 300 students
. Maintained multiple record logs and production sheets.
Employed in the DC Metro area until husband's duty station changed to Camp
Lejeune, NC. After husband's Honorable Discharge relocated permanently to
Sierra Vista, AZ to concentrate on building career.
2004 Administrative Assistant II
AMSEC, Washington, D.C
. Worked closely with upper management in Department of Defense (DoD)
Contractor Company providing daily assistance when needed.
. Interacted with United States Navy and Marine Corp officers and other
US Military personnel in connection with AMSEC's military contracts.
. Was chosen to initiate a program to maintain records for the Lead
Managers requirements to fill open positions; for this task I
maintained a Microsoft Access databases for personnel recruiting,
interviews, and new hires.
. Made phone calls to candidates to set up date and time for interviews,
and coordinated with all of the interviewers and managers.
. Was tasked by the division manager to create and maintain an Excel
spreadsheet to track employment retention
. Reviewed financial and travel claims for accuracy, resulting in
efficient invoicing.
. Created reports for upper management when requested; including charts
and power point presentations.
. Processed incoming Security Visitor Authorization Requests (VAR) to
ensure that a visitor held the proper clearance levels for their
visit.
. Processed outgoing Security Visitor Authorization Requests (VAR) for
cleared employees to visit other facilities.
. Responsible for scheduling meetings for employees; escorted visitors
to staff members' offices, along with provided hospitality service
arrangements for classified and unclassified meetings as requested by
staff.
. Handled calls and promptly forwarded them to the appropriate person
among 50 employees.
. Acted as primary liaison between administrative departments and
building maintenance including parking services for employees.
2003. Office Assistant Eastern Shore Health
Education Center
Cambridge, MD
. Reorganized a neglected filing system resulting in improving
efficiency by 100%.
. Was responsible for coordinating office supplies in order to reduce
inventory cost.
. Organized, sorted and assigned mail distribution for all the
employees.
. Performed other office duties as requested.
2002. Pro Temps
Easton, MD
. During temporary employment with Pro Temps and was given the
opportunity to enhance office skills.
. Served as a medical receptionist, providing experience in the medical
field.
. Assigned as Legal Secretary where research skills were utilized.
COMMUNITY SERVICE
. Arizona Rangers- Sierra Vista Company- 2009 to Present
o Security for public school events and private organizations
o Traffic control, assisting local law enforcement
o Duty Sergeant, in charge of coordinating, scheduling duties;
including creating both contracts and invoices for services.
o Field Training Officer (FTO) for new Probationary Rangers
o Webmaster for organization's website
o Captain of Shooting Team; responsible for scheduling training
. Administrative Support staff for the Young Marine Program Camp
Lejeune, NC- September 2006-March 2008. Was responsible for the
following items:
o Organizing, coordinating and creating the quarterly training
schedule.
o Supply inventory, and purchase orders.
o Coordinating fundraising activities.
o Maintained intranet database in coordination with National
Database.
o Maintained accurate record books for over 20 participants.
o Recorded financial expenditures, filed monthly financial reports
with National Headquarters, maintained local financial accounts.
o Created the Quarterly Newsletter.
o Instructed over 20 participates on a broad array of topics.
. Youth Sports Coach for the Camp Lejeune Youth Sports Organization:
o Soccer Coach for 5 and 6 year olds- 2005
o Basketball Coach for 7 year olds- 2006
o Soccer Coach for 10 year olds- 2006-2007
. Key Volunteer for the Anti-Terrorism Battalion from July 2004 through
April 2007.
MEMBERSHIPS, CERTIFICATES AND AWARDS
. Alpha Beta Kappa
. Summa cum laude
. Volunteer of the Year 2007
. Food Handlers Certificate- 9/2011
. Skill Soft Certification in the following categories:
o Business Communications, Business Writing and Composition
o Business Presentation, Business Management
o Office Management, Office Personnel Management
o Administrative Support
o Professional Assertiveness
o Professional Telephone Communications
o Customer / Client Communications and Relationships
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