Customer Service High School
Resume:
Tera DeAnn Bockting
Morrison, Mo 65061
**********@*****.***
Profile
Excellent administration skills
Strong customer service focus
Provide enthusiastic, friendly and professional face for organization
Excellent communication skills
Proficient typing and clerical skills
Excellent ability to multitask
Education & Qualifications
1994 High School Diploma- Osage County R-1, Chamois, Missouri 65024
Employment History
July 2007-August 2010 Food Service Director Osage R-1 School, Chamois, Mo
Responsible for planning and maintaining a proper menu and diet f or Pre-school,
E lementary and High School Students.
Supervising over an Assistant Cook and Lead Cook.
Ordering and maintaining Food Stock for School District.
Planning and cooking meals for Special School events.
Maintaining accurate logs for Food Safety and Inspections.
A pril 2004-July 2007 Family Advocate Main St., Linn, Mo 65051
Worked directly with income eligible individuals and f amilies.
A cted as a link between families and local social service agencies and programs by
p roviding information about and making referrals to such resources for services and
b enefits.
P rovided in-depth family services including case management techniques to assist
f amilies toward self-sufficiency.
July 2000-April 2002 Site Security Manager for DEERS/RAPIDS System
M issouri Army National Guard
J efferson City, Mo 65101
Responsible for accountability, control, verification, and issuance of military
i dentification (ID) cards and Common Access Cards (CAC) for Active Duty military,
R eserve, and National Guard members, military retirees, family
m embers/dependents, and other eligible recipients.
R esponsible for the control and issue of identification tags and Geneva Convention
c ards when authorized to military members, deploying civilian employees, and other
e ligible recipients.
Register, process, and maintain the Defense Enrollment Eligibility Reporting System
( DEERS) and the Real Time Automated Identification System (RAPIDS) as part of a
V erifying Official's responsibilities.
P erform all ID Card and CAC issuance related tasks to include researching and
r eviewing source documents, verifying eligibility, and discussing entitlements as
d efined in the AFI 36-3026(I) and the RAPIDS training guide.
I ssues memorandums of authorization for use of Commissary and Post Exchange to
e ligible customers.
P erform routine operator maintenance on RAPIDS workstations and printers, i.e.
c hange lamination, add toner, clean printers, etc.
April 1996-July 2000 Communications Osage County Sheriff's Department
Linn, Mo 65051
Receive emergency and non-emergency calls and messages from the public and respond to them
appropriately.
Respond to these calls in the right manner and inform the concerned authorities immediately.
Dispatch agencies or units who can provide assistance to the right address after highlighting the
importance of the situation.
Prioritize calls and dispatches based on their importance, and take the right decision.
Operate on police radio frequencies to monitor and coordinate various police activities and
assignments.
Maintain knowledge of the location and the status of various security personnel.
Create accurate logs of all public communications that have been undertaken for the purpose of
general safety of the people.
Provide information for investigative purposes by making use of data and information available in
sensitive security databases.
Maintain files and records for cases that require assistance in the future.
Maintain confidentiality of all the information dealt with.
Enter active warrants, missing persons, and stolen items into MULES (Missouri Uniform Law
Enforcement Systems)
Relevant Skills and Capabilities
Excellent data entry
Professionally handles client calls and dealing with people
High Proficiency in Microsoft Word
Moderate Proficiency in Microsoft Excel & PowerPoint
Interests
Spending quality time with my husband and 2 children
Outdoors
Gardening
Reading about the Environment
Helping others
Contact this candidate