Customer Service Quality Assurance
Resume:
Mark L. Jessup
*** **** ***** **. *******, TX ***36
817-***-****- abjcxp@r.postjobfree.com
Qualifications
Self-motivated worker who creates a positive and productive work environment through the use of
organization, planning, and communication
Experience
Progressive Concepts Incorporated, Fort Worth, TX
September 2003-October 2010
Accounting/Cash Application Specialist
Receive and process all customer payments and prepare for deposits
Apply all payments to customer accounts in AS400 and CRI
Maintain company bank statements and monitor for ACH and wire payments
Perform ledger entries of credits and debits in bank journal with correct GL codes
Maintain Excel spreadsheet of all customer credit card payments processed through the Verisign
system
Sprint PCS Customer Contact Center, Fort Worth, TX
November 2001-September 2003
Employee Accounts Group Specialist & Customer Disconnect/Save Team
Receive calls from customers and assist with plan changes, equipment changes, and billing
questions
Perform required account maintenance on all employee accounts while handling customer care
overflow calls
Assist potential customers with questions regarding information about Sprint PCS services and
equipment
Imperial Palace Casino and Resort, Biloxi, MS
June 2000-September 2001
Slot Floor Person & Change Person
Manage and account for $6000 change bank
Process transactions in accordance with Gaming Commission regulations
Supervise slot machine hopper fills and jackpot payouts
Civil Engineering Squadron, Keesler Air Force Base, Biloxi, MS
December 1998-June 2000
Fuel Systems Maintenance Journeyman
Perform maintenance on fuel systems
Manage and control resources used in the receipt, storage, transfer, and issue of aviation fuels and
cryogenic materials
Plan, coordinate, schedule, and control all fuel operations
Goodwill Industries, Keesler Air Force Base, Biloxi, MS
October 1995-December 1998
Information Management, Driver/Messenger
Process incoming and outgoing accountable communications
Provide security and safeguarding of all mail
Deliver messages, documents, packages and mail to various business and governmental agencies
United States Air Force
1977-1996
Master Sergeant
Accounting
Supervision
Education
Community College of the Air Force
61 semester hours
Associate of Applied Science, Logistics Management
Skills and Areas of Training
Accounting
Cash Application
Customer Service
Records Management
Cash Transaction Reporting
Quality Assurance
Leadership/Personnel Management
Fuels Accounting
References
Carla Miller
P.O. Box 876
Alvaredo, TX 76009
Debbie Nickell
9600 Valley View
Rio Vista, TX 76093
Rosemary Martinez
6620 Marvin Brown
Fort Worth, TX 76179
Brent Powell
5421 Enclave Cr
Apt. 705
Fort Worth, TX 76132
Contact this candidate