Medical Administrative Assistant

Joy S. Lester

**** ******** ***

Santa Maria, CA 93455

Cell: 318-***-****

Email: ***********@*****.***

Promise Healthcare, Inc. Shreveport, LA

Jan 2008 - present

Executive Admin. Director/ Medical Staff Director/ Medical Receptionist

. Expert in front-desk medical office managing for big, demanding

general practice medical offices.

. Provide operational support and assistance to corporate level Chairman of

the Board, CEO, Chief Clinical Officer, 33 corporate directors, 21

departmental directors, and 10 senior managers.

. Oversee the verification of all Medical Staff Licenses and insurance for

credentialing physicians and Allied Health for two Shreveport hospitals.

. Performing Skills of computerized procedures and the data entry

procedures.

. Keep working information of medical terms used to record and deduce

patients' information.

. Extraordinary communicator with excellent management and follow

through the skills.

. Experience in handling medical front desk and interaction with patients

for intakes, schedules, preliminary inquiries; interfacing with physician

offices and insurances companies to facilitate communication and patient

care and medical billing procedures; practice average of 500-patients on

daily basis for fast-paced common practice.

. Keep frequent communication between patients, staff, physician, and

laboratory staff.

. Plan medical screenings and following ups of the patients to get the

results.

. Prepare all department's computerized graphs, charts and visual

presentation aids

. Assisted with the coordination of the weekly and monthly Manager's

meeting

. Organized and maintained file correspondence, systems and other essential

records

. Answer to precedence issues to make certain the timely referral of

immediately required medical care.

. Organize every day pharmaceutical-related topics to confirm and

accelerate high volume of treatment

Treatment orders

Note : Type 60 wpm

Promise Healthcare, Inc. Shreveport, LA

Sept 2006 - Jan 2008

Executive Assistant to CEO/Chief Financial Officer and Chief Operating

Officer

. Provided administrative support and assistance to CEO and other

hospital officers.

. Maintain good relationship with customers Coordinate with various

staff for operational support activities of the hospital; serve as a

liaison between departments and operating units in the resolution of

day-to-day administrative and operational problems.

. Operate desktop computer to compose and edit correspondence and

memoranda from dictation, verbal direction and from knowledge of

policies of established departments/divisions; prepare, transcribe,

compose, type, edit and distribute agendas and minutes of numerous

meetings.

. Responsible for preparing outgoing mail and correspondence like faxes,

e-mail and overnight packages

. Handled the tasks of assisting and monitoring budgets

. Responsible for coordinating department schedules and making

appointments with clients.

Promise Healthcare, Inc. Shreveport, LA

2003- Feb 2006

Social Worker/Case Management

. Worked in collaboration with health professionals, educational

professionals, social workers, nurses and occupational therapists and

physiotherapists.

. Monitoring patients and documenting their progress.

. Evaluated crisis situation and assigned suitable staff for it.

. Carried out different tests, interviews and methods to assess

patients' needs

. Worked with psychological problems like addiction, challenging

behavior, depression, anxiety, social and interpersonal problems.

. Assess patient progress and modify treatment programs accordingly;

communicate with and counsel family members as appropriate.

. Prepared management reports and maintained proper records of files

. Document therapy in accordance with policies and procedures regarding

medical records; implement and adhere to policies which ensure patient

confidentiality.

. Monitored 15-21 patients aging 18 and above.

. Encouraged patients dealing with drug and alcohol detoxification.

. Worked as mediator between patients and nurses.

. Serve as co-leader for treatment groups, including anger management,

survivors of molestation and children of alcoholics.

. Worked with families to determine appropriate communication and limit-

setting in the home.

. Participated in physician staffing meetings to give updates on the

progress of the patients.

. Facilitated coordination of patient transitions and discharge.

First Commerce Title Company, Inc. Shreveport, LA

2002- Jan 2003

Administrative Assistant/Legal Assistant to Attorney

. Coordination of all Attorney projects to ensure progress to document

deadlines

. Updated and maintained litigation, real-estate, and mortgage files.

. Prepared succession, real estate deeds, and court documents for

filing.

. Experience in document preparation in legal title research, contracts

real-estate law, and loan finances, residential, land/home, and

commercial closings for escrow officers, lending and brokers.

Dr. Peter H. Nasser, Orthodontist

Shreveport, LA

1998-2002

Medical Receptionist/Administrative Assistant/Assistant to Clinic Director

. Provided high-level administrative support by conducting research,

preparing statistical reports for marketing purposes, handling

information requests, arranging conference call and scheduling

meetings.

. Coordination of patient medical records; updated and managed all

administrative files

. Managed and maintained executive and office schedules.

. Prepared invoices, reports, memos, letters and financial statements

using word processing, spreadsheets, database and presentation

software.

Charter Forest Healthcare, Inc. Shreveport, LA

1994-1998

Director of Psychiatric/Chemical Dependency Admissions/ Social Worker/Case

Management

. Provided telephonic and in-person risk assessment and crisis

intervention, initial contact with referral sources and potential

patients, coordinated the referral and intake process, determined

appropriate level of care, facilitated the admission process and

maintained communication with referral sources, families, patients and

unit staff.

. Knowledge of Managed Care Insurances, Medicare, performed Medicaid

Applications for patient families that could not afford treatment.

. Responsible for marketing, tours, admission paperwork and sign-ins.

Worked directly with hospital discharge planners, nurse screeners in

the field, and physicians to meet census goals.

. In addition, the Admission Director is responsible for managing the

customer flow of the

admissions process.

. Responsible for obtaining patient insurance information, verification

of insurance and working directly with Case Management nurses to

report any discrepancies with payment or insurance coverage.

. Communicated directly with families of patients regarding insurance

and payment. Performed financial counseling with families and

patients as appropriate.

. Responded to patients and insurance company inquiries, questions, and

concerns regarding registration, billing, and collection; analyzed

data; prepared reports; compiled financial statements; determines

patients' financial status; served as a liaison between medical and

support staff for billing and collections issues.

Willis-Knighton Medical Center Shreveport, LA

1992- August 1994

Patient Relations Representative/Social Work, Emergency Medicine

. Worked as mediator between patients and physicians/nurses.

. Maintained positive relations for patients and their families, and

encouraged communication between hospital Emergency Department and

patients' rights.

. Assist with understanding the teaching hospital environment (answer

questions, explain policies, connect with appropriate staff)

. Provide a link between the hospital, patient and families, especially

in area of conflict resolution concerning treatment or care

Maintain confidentiality of all files and allows access only to person

appropriately involved in the resolution of the concern

. Made recommendations for improvement based on patient and family

feedback.

. Provided information about resources both inside and outside of the

hospital.

. Responsible for first contact with patients and families suffering

trauma, front desk functions, including visitor reception and patient

registration.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

. Knowledge of medical terminology

. Interpersonal/human relations skills

. Verbal and written communication skills

. Customer service skills

. Ability to respond to questions in a tactful and professional

manner

. Ability to maintain confidentiality

. Ability to type and operate personal computer

. Ability to maintain accuracy

. Ability to interpret accounts and records

. Willingness to contribute by being flexible in daily routine

Professional Achievements

( Organized and upgraded Administration and Medical Staff office filing

system and created a computerized vendor/physician database that has

increased office efficiency by 98%.

( Created forms and charts for Medical Staff On-Call panel that reduced

time spent on new form composition, productivity, and functionality by

approximately 99%; Joint Commission experience in Medical Staff and

Administration.

Educational Summary:

Sept. 1989 - August 1993 Louisiana State University

Shreveport, LA

Bachelor of Science Degree, Behavioral Psychology

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