Customer Service Sales
Resume:
Kelsey R. Landis
Address
Contact
********@*******.***
Dublin, OH 43017
Professional IKON Office Solutions (BMW Group Financial
Services), Hilliard, OH
Experience Title Services Specialist June 2006-October 2009
. Responsible for title communications with BMW
dealerships and customer service representatives
. Fulfills service requests and resolves title issues for
customers, dealerships and third parties
. Experienced in end-user customer relations matters
regarding location, taxes, liens, etc.
. Responsible for releasing interest from titles for
vehicle sales and leases
Administrative Support Specialist, Title Delinquency
October 2009-January 2010
. Experienced in accounting processes for the Title
Services department
. Responsible for ordering and distributing checks
throughout department
. Experienced in researching and submitting moneys to
accounts receivable
. Researched incomplete delinquent accounts for refinance
direct, requested documents from customer and completed
transaction
Canadian Ownership Process Specialist
January 2010-Present
. Responsible for all inquiries regarding Canadian
ownerships
. File ownerships, registration and any other ownership
related document
. Responsible for releasing ownerships, lien releases and
forms at termination
. Pull and send all ownerships for sale at auction
. Fulfilled 100% of the ownership release service level
Awards Received:
. Employee of the Area, Quarter 4 of 2008
. Employee of the Quarter, Quarter 4 of 2008
. Employee of the Month
. Employee of the Month
FYE, Inc.
Sales Associate; Dublin, OH January 2006-June 2006
. Interacted with store customers daily and problem-solved
for their preferences
. Operated store cash register
. Performed general clerical tasks, including daily upkeep
and appearance of premises
Senior Sales Associate; Dayton, OH September 2004-
December 2005
. Responsible for all managerial duties in the absence of
store manager
. Interacted with store customers daily and problem-solved
for their preferences
. Operated store cash register
. Performed general clerical tasks, including daily upkeep
and appearance of premises
Senior Sales Associate; Piqua, OH October 2001-September
2004
. Responsible for all managerial duties in the absence of
store manager
. Interacted with store customers daily and problem-solved
for their preferences
. Operated store cash register
. Performed general clerical tasks, including daily upkeep
and appearance of premises
Relevant Columbus State Community College Bookstore, Columbus,
OH
Experience Sales Associate March 2006-April 2006
. Performed general clerical tasks, including daily upkeep
and appearance of premises
. Responsible for customer service interactions
Education Western Governors University, Salt Lake City, UT
January 2008-Present
Major: Business Management- Human Resources
Columbus State Community College, Columbus, OH January
2006-December 2006
Wright State University, Dayton, OH September 2004-
November 2005
Otterbein College, Westerville, OH September 2003-June
2004
Edison Community College, Piqua, OH August 2002-May 2003
Relevant
Competencies Proficient in applications involving Microsoft
Office suite
Notary Public of the State of Ohio
Contact this candidate