Customer Service Representative
Resume:
Bonnie L. Boyles
High Point, NC 27265
C: 336-***-****
abjcvu@r.postjobfree.com
OBJECTIVE
To become a member of the team. And assist the staff and customers to the
best of my ability.
PROFESSIONAL SKILLS
-Knowledge of Microsoft Office programs including Word, Outlook, and
Microsoft Task Manager; with intermediate knowledge of Excel.
-Data entry, typing 46 wpm.
-Detail oriented, time management skills, and have the ability to multi-
task efficiently.
-Strengths: switchboard operations, inbound and outbound calls, cash
handling, the ability to work well with any age group, mechanically
inclined, excellent follow-up skills, and dependability.
-Dedicated to always providing superior Customer Service.
PROFESSIONAL EXPERIENCE
High Point University, High Point NC 10/2009
- 06/2010
Customer Service/ Cashier
-Received inbound calls, from potential and existing students, inquiring
about schedules and campus information.
-Operated a multi-line switchboard, averaging over 100 calls a day.
-Operated and managed a cash drawer within a campus restaurant, handling
student's cash and accounts.
-Always provided excellent Customer Service, by answering students'
questions and concerns in a timely and professional manner.
Sheetz Gas Station, Trinity NC 03/2009
- 10/2009
Customer Service/ Cashier
-Functioned as lead cashier on sales floor, operating cash drawers.
-Responsible for counting and auditing individual cash drawer, before and
after each shift.
-Received and transferred any and all inbound calls from customers.
-First point of contact the Customer would have; thus being responsible for
creating repeat business, by ensuring that each customer left the store
satisfied.
-Always provided superior Customer Service.
North Carolina Eye Bank, Winston Salem NC 08/2008
- 09/2008
Customer Service Representative
-Received inbound calls from grieving family members, inquiring about their
loved ones request, and about carrying out their will properly.
-Outbound calls to family members, confirming of the complete transfer of
organs.
-Always remained calm, with much understanding and compassion to those
grieving families, in and effort to make the difficult process easier for
them.
-Provided excellent Customer Service.
-Data entry on individual client case's
-Accurately processed each case before sending client information; sent off
and communicated with chosen funeral homes, donor recipients, as well as
hospitals.
-Required to meet set phone call time standards, and always met time limit.
Grandover Resort, Greensboro NC 04/2008
- 08/2008
Customer Service Representative
-Taking inbounds calls for customers making reservations, and processing
their payments
- Getting their rental car ready if the customer's request t
- Making sure that if the reservation is wrong that I handle their issues
with dignity and calmness, making their problem solve with peace of mind.
-Receiving inbounds calls registering over 100 calls per day.
-Making sure that the customer has all the arrangements and supplies needed
if their using our conference rooms,
-Providing excellent customer service
Home Loving Senior Care, Kernersville NC 11/2007
- 09/2008
Personal Nurses Aide Assistant
-Taking care of the elderly in their homes.
-Taking clients for doctors visits, and running errands
-Providing excellent personal care
US Airways, Winston Salem NC 01/2006
-10/2007
Customer Service Representative
-Receiving inbound calls for flight reservations, and setting up their
flight plans.
- Making sure that their agendas for their flights are taken care of,
from the time they depart the airport, and from the time that they arrive
at their destinations.
-Doing the best customer service, to the best of my ability.
-Using multi-line switchboard, receiving over 200 calls per day
-Taking care of the customer's account with the airline, and credit card
payments.
Safety Network, Greensboro NC 05/2006
- 11/2006
Office Manager
-Managed the Greensboro office
-Taking drug and alcohol collections for companies for pre-employment or
for random drug testing'
-Going to the company for on-site, random drug and alcohol testing
-Setting up schedules for the drug testing procedures.,
-Excellent customer service keeping our customers and clients happy.
-Collecting dna samples for court systems, and personal uses.
-Provided customer service as our policy requires from our company, and
that everyone is satsified.
Thomas Built Buses, Thomasville NC 10/1998
- 05/2006
Lead Assembly
-On-line assembler, assembling school buses
-Computer data,input
-Prep buses so that the next station could paint them.
-Made inventory of supplies and order supplies when needed
-Lead team leader making sure that every department signs- off on all
paperwork.
-Inspect all work to make sure it was done correctly.
-Filling in for the security officer when they went to lunch, checking
buses in and out for the customers, making sure that the right customer
received the correct buses that they ordered.
-Making sure that our customer's are satisfied completely to their own
standards.
Thomasville Furniture, Thomasville NC 12/1987
- 12/1992
Customer Service Representative/ Mail Clerk
-Delivering mail to the right destinations, and departments within the
company.
-Switchboard operator for multi-line for the customers and our salesman's
transferring the call to the appropriate number.
-Picking up mail from the post office and sorting the bills from the
repairs request, then delivering to the correct departments..
-Collating booklets for salesman and for customers of our furniture
lines, making mailings to our customers and salesman's for their uses.
-Applying postage from postage meter and making priority mailings and
taking them to the post office for mailing.
--Customer service is my main goal to treat them as I would want to be
treated as their customers.
EDUCATION
Braxton Craven School, Trinity NC
1998
Blood Borne Pathogen Training
Randolph County School, Asheboro NC
1996
Certified Teachers Assistant
Forsyth Technical Community College, Winston Salem
1979 - 1981
Electronics 1 and 2
-Certificate of Completion
Lucy Ragsdale High School, Jamestown NC 1975 -
1979
Diploma Earned
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