Customer Service Coordinator

Mikalia Silveira

**** ********* ***. *. ***. G. ● Columbus, Ohio 43223 ● ********.*@***.*** ● 614-***-****

EDUCATION

The Ohio State University Columbus, Ohio

Bachelor of Arts in History of Art Graduated June 2010

EXPERIENCE

Dale Cleaners Columbus, Ohio

Cashier January 2008- Present

• Communicate with customers on a daily basis, work independently, take orders, answer

phones, tag clothing, and cleaning.

Hilltop Market Place Columbus, Ohio

Produce/Floral Department March 2004- December 2007

• Maintained department, answered phones, handled money, built displays, took orders in

person and over the phone, cleaned, filed, and kept records.

• Coordinated special events such as food drives, the Christmas Children’s Day events,

Children’s Easter Egg Hunts, and several fundraisers.

Big Bear Columbus Ohio

Floral Department June 2002- January 2004

• Prepared floral arrangements, carried out specified orders, provided customer service,

maintained an inventory record, unloaded trucks, stocked, and cleaned.

• Coordinated charity events, such as Big Bear Kid’s Day, Breast Cancer Awareness raffles

and donations, and several community food drives. Organized events, planned activities,

collected food, and clothing, collaborated with the public, built displays, created booths,

and designed fundraising events. Recognized by managers and community for

organizational skills.

VOLUNTEER EXPERIENCE

• Special Events Coordinator, Hilltop Market Place, March 2004-December 2007

• Charity Coordinator, Big Bear, June 2002-January 2004

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