Customer Service Sales

Dawn Bender

PO Box **, Hartford, SD ***** 605-***-**** ***************@*******.***

Seeking a position that will allow me to exercise my skills and knowledge allowing me to bring the following experience, skills

and attributes:

Extensive experience working in general public, educational and office settings. Interface well with others at all levels including

patients, professionals and children. Caring and hardworking with excellent interpersonal communication, customer service and

office support skills. Participated in the American Legion Auxiliary, Volunteer Programs and Girls State. Knowledgeable in

Windows, MS Word, Excel, Internet Skills, Intranet, Outlook and Photoshop.

Work Experience

Customer Service Associated, Wellmark Blue Cross Blue Shield, Sioux Falls, SD

• Provide prompt and courteous service to members, providers, and other partners via inquiries.

• Develop and maintain positive relationships with our customers by understanding, anticipating, and providing solutions

to their needs.

• Relaying information about member concerns and trends back to the rest of the company

Client Services, H & R Block, Sioux Falls, SD

Teams are comprised of individuals in a variety of different roles, each with their own expertise to provide the best client

experience in the retail tax industry. Regardless of the specific duties you are assigned, whether you're assisting a client directly

or helping a fellow associate meet the needs of our clients you will be responsible for fostering a team approach to client service.

• Client Service Professional

• Client Care Specialist

• Phone Specialist

Industrial Auditor / Data Entry, Heartland Paper Company, Sioux Falls, SD

• Daily confirmations checking prices on purchase orders to vendor order confirmations

• Receiving product into computer from packing list

• Checking accuracy of invoices to purchase orders

• Updating prices for inventory items.

• Checking with vendors on delivery of back orders and updating system

• Completing transfers from branches –entering and receiving

Sales Support & Client Services, Cigna Tel-Drug, Sioux Falls, SD

Provide pre-sales and/or post-sales support for new and existing sales. Roles have client facing responsibility for service and

service strategy issues. Design activities to communicate the critical business information necessary to external audiences to

achieve business objectives

Education

West Central High School, Hartford, SD

Diploma and General Studies 2002

South Dakota State University, Brookings, SD

Political Science Credit, 2001

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