Customer Service High School

**** *** ** ** ********** DC ***** (***)

***-**** abjctz@r.postjobfree.com

Ricky Conley

Objective

To bring my work ethic, professionalism, customer service, and security

experience to the company to improve the productivity, and efficiency.

Technical Skills/Proficiencies

AED Certified

CPR Certified

First Aid Certified

CCTV Camera

MS Word

MS Excel

MS PowerPoint

Experience

05/2006-present Security Washington, DC

Positions held: Security Officer/Lead Officer/2nd Shift Supervisor

Responded to front desk dispatchers to ensure hotel resident and employee

safety.

Turned a confusing traffic flow into a proficient, resident-friendly

system by greeting people and issuing appropriate parking passes to

visitors and contractors.

Made sure that the tenants and storeowners felt out of harm's way by

constantly checking the surrounding parking areas, ground lots and stores.

Helped keep track of important keys, parking spaces, and documents in the

form of inventory to make sure that these items were accounted for at all

times.

Wrote DAR and Incident reports to give details on daily events and

procedures that went on throughout the shift.

Worked with Microsoft Word, Excel, PowerPoint, and Pro Watch Security

system.

Turned an often-hit site into a customer friendly and watchful location to

prevent further losses from stealing.

Monitored CCTV cameras to ensure company, customer, and employee's safety.

Greeted customers and residents while also signing in employees every day

to create a safe and friendly working environment.

07/2005-04/2007 Warehouse/ Mover Charlotte, NC

Office and Home Concepts

Maintained compliance with all safety and corporate regulations.

Loaded, bounded, and arrange all pallets, labeled and transported into

warehouse.

Utilized handheld computerized systems to verify shipments and to identify

loads for repacking and distribution to stores or forward to inventory.

Developed and established new storage that improved productivity and

accuracy.

Responsible for inventory look-ups.

Lifted material up to 100lbs moving in and out of the warehouse.

06/2002-07/2005 Furniture Installer Washington D.C.

System Connections

Turned a dysfunctional way of unloading and loading trucks into a

systematic routine that provided quicker and more efficient results.

Meet with co-workers every day to evaluate blueprints with them.

Helped install furniture in government buildings such as The Native

American Museum, The US Senate Building, The Pentagon, The Naval Academy,

World Bank and many more federal buildings throughout the Washington, DC

Metro Area.

Education

Parkdale High School Riverdale, MD HS Diploma

Central Piedmont Charlotte, NC

Comm. Coll.

Business Major/Criminal Justice

Completed 40 College Credits

Expected graduation date 05/2011

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