Customer Service Manager

Tamara Berentis

***** ******** **.

Hesperia, CA, 92345

760-***-****

abjcsw@r.postjobfree.com

Objective

I am a loyal and dedicated individual. My goal is to become a valuable full-time asset to you and your

company.

Experience

Dec. 2002-Jan. 2010 MEMBERS OWN FEDERAL CREDIT UNION/ALASKA USA Federal CREDIT UNION

Teller/Call Center

• Teller from 12-03-2002 to April 2005 when promoted to Call Center Service Representative II

• Serve membership by providing service and information in a pleasant professional and efficient manner via

telephone or correspondence.

• Research and solve more complex member questions, problems and complaints concerning credit union

accounts, Responsible for researching member inquiries to ensure proper follow up satisfactions.

• Process incoming mail.

• Assist members with basic questions regarding theirs loans

• Cross- sells credit union services to members

March 2001-Jan. 2007 LOWES

Cashier/Customer Service/Returns/Outside Gardens/Special Orders

• Cashier

• Returns

• Outside Gardens

• Special Orders

October 1991-January 2001 HOME BASE/HOUSE TO HOME

Cash Room Clerk/

Assistant to Office Manager

Balancing Cashier Receipts

• Balancing Vault

• Make Deposit ready for pickup

• Payroll

• Return Desk

• Inventory Clerk

• Price Change Clerk

• Change Backs

Skills

• I have experience in teller and balancing ATM’s

• Manage deceased files

• Work and file disability claims

• Receptionist

• Work DMV Files

Contact this candidate