Customer Service Sales
Resume:
LINE SAOLE
*** ****** **** ( Colorado Springs, CO 80911
719-***-**** ( *******@*******.***
objective
To obtain a customer service position at a top-notch company as a result-
oriented individual dedicated to achieving customer satisfaction as well as
meeting and surpassing company expectations through previous work
experience.
SUMMARY OF QUALIFICATIONS
.Ability to type 75 wpm
.Accept inbound calls and conduct outbound calls
.Adapting expertise with the changing environment
.Effectively multi-task in a fast-paced environment
.Efficient in sorting services and products related complaints of customers
instantaneously.
.Excellent Customer Service Skills
.Exceptional problems solving skills
.Experience in data entry
.Knowledge in Microsoft Word, Excel, Power Point, Outlook, Windows XP
.Maintain a positive working relationship with customers
.Motivation towards achieving set goals and deadlines in a timely manner
.Proficiency in empathizing with the customers as well as fellow coworkers
.Self-starter
.Solve customer complaints
.Strong sales background
.Superior interpersonal communications skills, both verbal and written
.Ten key by touch and sight
.Team Player
.Uphold an outstanding working relationship with coworkers and supervisors
Work of experience
National Strength and Conditioning Association . Membership Specialist
May 2007 - September 2010
Colorado Springs, CO
Provided support to the Membership Department, ensuring all sales and
service objectives were met via email, fax and phone. Responsible for
customer service duties included answering customer queries, problem
solving and providing detailed information on members services. Performed
market strategies on customer needs and requirements. Oversee the Student
Program and confirm all student members provide proper documentation to
maintain their membership status. Responsible for ensuring the Career
Center Job Board was up to date with information and handling inquiries
regarding the service. Coordinate all Mailing List requests in a timely
manner. Other duties as assigned such as Receptionist and Certification
Specialist
United States Air Force Reserves . Airman/Medical Technician
February 2006 - December 2008
Peterson AFB, CO
Assist in performing routine nursing duties. Provide primary care to each
patient of variety of socioeconomic and ethnic backgrounds. Performed
sports physicals and updated immunizations. Respect and adhere to all
military and medical protocols and regulations.
ICT Group: Virgin Mobile . Inbound Customer Representative
October 2005 - February 2006
Colorado Springs, CO
Answer phones and respond to customer requests. Maintain and develop
customer base through product, competitive pricing and excellence in
customer service. Assist all customer accounts and their associated Sales
Representatives through order entry, service call resolution, as well as
administrative and inbound phone support.. Identify, research, and resolve
customer issues using the computer system. Follow-up on customer inquires
not immediately resolved by providing a call back to the customer
American National Bank . Bank Teller
January 2004 - May 2004
Colorado Springs, CO
Processing monetary transactions of retail and commercial customers (i.e.
cashier's checks, money orders, traveler's checks, saving bonds, loan
payments, etc.). Cross-selling bank products and managing the funds of an
assigned station. Delivering quality customer service by greeting and
responding to customers promptly. Courteously and executing competent
security procedures by being observant and informed about potential
security risks.
Ent Federal Credit Union . Bank Teller II
April 2001 - December 2003
Colorado Springs, CO
Accurately process deposits, withdrawals and payments. Cross sell cashier's
checks, money orders, traveler's checks and bonds. Balance drawer daily,
precisely and efficiently. Understand bank products and respond
appropriately to customer inquiries regarding products. Providing superior
customer service by exhibiting a friendly and professional demeanor at all
times. Accounts research on the bank system, place holds on accounts,
transfer funds and process miscellaneous items.
education
Pikes Peak Community College
Business Administration
August 2000 - May 2002
G.P.A. 3.0
Degree not earned
Mesa Ridge High School
General Studies
August 1997 - December 1999
G.P.A. 3.4
High School Diploma
REFERENCES
Vicky Duis
3655 El Morro Rd
Colorado Springs, CO 80910
Gregory Nockleby
1885 Bob Johnson Dr
Colorado Springs, CO 80906
719-***-**** ext. 103
Heather Wood
5845 Pioneer Mesa Dr
Colorado Springs, CO 80923
Contact this candidate