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Human Resources Customer Service

Location:
Highland, IL, 62249
Posted:
October 09, 2010

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Resume:

Eleanor R. DePew

**** ******* ****, ******** ** *2249

618-***-****

abjcrn@r.postjobfree.com

abjcrn@r.postjobfree.com

SUMMARY:

Experienced professional with 8 years in the field of Human Resources and 17 years Accounting/Auditing. Quiet,

dignified role model treats others with dignity and respect. Places very high priority on meeting deadlines and fulfilling

commitments, extremely organized.

EXPERIENCE:

Customer Service Supervisor Scott Air Force Base Cleaners August 2009-present

-Prepare monthly schedule for staff employees.

-Assist individual customer in a friendly and professional manner.

-Handles customer issues in professional way.

Contract Human Resources Admin American Water/Snelling Services January 2008-May 23, 2008

-Issued attendance warnings, and enter in excel spreadsheets once signed by Supervisor, Employee, and Union Rep.

-Assisted with scheduling applicant’s pre-employment testing and interviews.

-Coordinates applicant on CSR testing in E-Skills and Call Center Simulation and qualify results.

-Maintained new hire excel database ensuring quality control, accuracy and completion.

-Completed new hire and termination checklist.

-Prepared PACF’s of new hire, termination, and promotion to shared payroll services.

-Audited JDE changes and enter in excel spreadsheets on daily or weekly basis.

-Set up employee user-access-request.

-Processed confidential forms and requests such as direct deposit, federal/state withholding, verification of employment,

changed in address, phone numbers and employee referral program.

-Maintained filing of active and terminated employee.

Human Resources Specialist Tower Automotive, Granite City, IL 1998-Nov 2006

-Administered attendance policy to a UAW and Carpenters Union plant facility.

-Verified daily absents, lates or leave early into Kronos attendance database.

-Issued attendance warnings and corrective actions.

-Followed a complex procedure in administering Family Medical Leave Act to salaried and hourly employees.

-Updated employee FMLA listing and tracked FMLA hours used.

-Assisted employee on leave of absence, funeral leave, military leave, jury duty, FMLA and short term disability.

-Provided support for job bids and transfer of paperwork.

-Processed applicant new hire and termination paperwork.

-Calculated semi-monthly overtime hours for non-exempt salaried personnel, faxed to corporate in Michigan.

-Maintained and performed quality control checks of all personnel plant training records for Qs9000/ISO Audit.

-Responsible for daily, weekly, monthly and yearly accuracy of HR metrics ensuring all entered on time.

Accountemps Agency AAA Credit Services/Magna Bank, Belleville, IL 1997-1998

-Posted individual patients payments into accounts; verified bank deposits; data entry.

-Posted payroll data entry information into spreadsheets.

Eleanor R. DePew

3106 Country Lane, Highland IL 62249

618-***-****

abjcrn@r.postjobfree.com

abjcrn@r.postjobfree.com

Managerial/General Ledger Auditor Luxor Hotel/Casino, LV, NV 1994-1996

Prepared daily Hotel, revenue, and income statement payroll taxes and labor reports; verified and balanced cage cash

accountability; posted General Ledger month-end closing, accounts payable, and journal entries; reconciled monthly audit

report.

Audit Supervisor/Managerial Auditor Excalibur Hotel/Casino, LV, NV, 1993-1994

Supervised food/beverage audit clerks; generated and verified Food/Beverage Revenue Center, daily Bank Balance, Room

Occupancy, Comps, Games Summary and Daily Income Statement Reports; audited Entertainment Tax; calculated payroll

taxes.

Food/Beverage, Managerial Auditor Riviera Hotel/Casino, LV, NV, 1989-1993

Verified cash turn-ins to employee vault sheets; generated and verified Food/Beverage, Revenue Center, daily Bank

Balance, Room Occupancy, Comps, Games Summary and Daily Income Statement reports; audited Entertainment Tax.

Food/Beverage Auditor Four Queens Hotel/Casino, LV, NV, 1988-1989

Ran REMACS and NCR reports; generate COMPS and Daily Operating Revenue Reports; verified cash turn-ins to Hotel

Summary; prepared complete audit of Food/Beverage, Rooms, and Gift Shops; audited Front Desk.

Food/Beverage Auditor Circus Circus Hotel/Casino, LV, NV, 1981-1988

Took daily readings for Food/Beverage, Gift Shops, RV Park cash registers; verified cash turn-in to Hotel Summary

report; audited Front Desk report; generated net sales report and supplemental data; prepared Comp and Hotel reports;

maintained back-up files for all required reports.

EDUCATION AND TRAINING:

Data Processing, Clark County Community College 1979-1981

Graduate, Caloocan High School, Manila, Philippines 1978

Attended “The Art OF Juggling The ADA, The FMLA 2001

and Workers’ Compensation Laws For Today’s

Workplace In Illinois and Missouri” Seminar

Completed Source 500 Crystal Reports Workshop 1999

Attended Values Based Leadership Experience Seminar 1998

Completed Peoplesoft and Kronos time attendance Workshop 2005

Attended numerous Technical, EEO, Training, and Leadership courses and seminars.

SPECIAL SKILLS:

Highly proficient with Personal and Main Frame Computer systems and 10 key by touch. Extremely knowledgeable in

the following computer programs: Microsoft Excel, Word, and Outlook. Peoplesoft, Microsoft Access Database, AS400,

Ceridian, Cybershift, Kronos, People-Trak, JDE, Attendance Tracker, and Lotus Notes.



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