Sales Customer Service

Chris Yocum

*** *. *** ******, ******, CA *****

559-***-**** - Home . 559-***-**** - Cell . abjcra@r.postjobfree.com

OBJECTIVE

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A challenging position with a company that focuses on customer service.

EXPERIENCE

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Product Manager

Fresno, CA

Huttig Building Products

1993 - 2008

Position Overview: Developed and controlled an assigned product line from

conceptual stages through product life cycles to optimize profits and

meet marketing, financial, and corporate growth objectives.

. Planned, coordinated, and directed the sales, marketing, and sourcing

of assigned product categories (buyer).

. Achieved the "President's Award" for annual gross profit sales

totaling one million dollars or more in 13 of 15 years.

Outside Sales Representative Fresno,

CA

Huttig Building Products

1976 - 1993

Position Overview: Responsible for growing sales in specific geographic

territory by selling wholesale building materials, millwork, and other

building products to supply centers, lumber yards, and national dealer

chains.

. Captured new customer sales and promoted products with builders and

architects to achieve pull through business.

. Achieved "President's Award" for annual product sales totaling five

million dollars or more in 15 of 17 years.

. Promoted to Product Manager.

SKILLS

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. Investigate and resolve customer problems.

Effectively present information and respond to questions from groups of

managers, clients, and the general public.

Define problems, collect data, establish facts, and draw valid conclusions.

Write reports, business correspondence, and procedure manuals.

Conduct market research and identify and track market trends in company's

industry.

Provide technical expertise and training to other departments in support of

product development.

EDUCATION

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California State University, Fresno

Fresno, CA

Senior Standing, Industrial Technology

June 1976

Fresno City College

Fresno, CA

Associate of Arts

June 1974

Bullard High School

Fresno, CA

General Education Diploma

June 1971

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