Cindy L. Young

abjcq0@r.postjobfree.com

**** ******* **. 706-***-**** cell

Columbus, GA 319**-***-*** 5528 home

Dedicated retail sales manager with 19+ years of experience in “big box” and “small box”

retail settings. Consistently achieve record high sales and customer satisfaction rankings,

improvements to the bottom line and turnaround of underperforming operations.

Respected builder and leader of customer focused teams; instill a shared, enthusiastic

commitment to customer service as a key driver of company goal attainment. Lead by

example and ensure the execution of all safety, security, quality and store operations

policies.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Cost Reduction Strategies

Complaint Handling & Front End Supervision Order Fulfillment

Resolution Sales & Margin Improvement

Retail Operations

Management

Professional Experience

STREET STUFF – COLUMBUS, GA 01/04 to 03/08

Store Manager

To direct and actively engage in all store functions and foster an environment in which guests enjoy high levels of service and

employees are motivated to deliver top performance. Manage front end operations to ensure friendly and efficient transactions at

checkout. Selected Contributions:

Won “Sales Excellence Award” for instrumental role in driving record high sales increases,

propelling store to improve ranking from #4 in district to #1 by 2006.

Maintained an increase of sales by 30%+ for 2 straight years and an inventory loss of .04%

with an allowed 1% annually.

ROSS DRESS FOR LESS 07/02 to 10/03

Store Manager

Directed 62 employees and managed P&L, sales, inventory, merchandising and cost controls.

Maintained high standards in sales, sizing compliance, markdown compliance and audits

following regulatory company guidelines. Selected Contributions:

Achieved $159K+ in profits within one year. Met or exceeded all sales targets despite

increased competition presented by the opening of two new national stores.

Introduced training programs that enhanced employee performance and helped build a

motivated workforce. Reduced staff turnover by 15% in 2003, benchmarking a record setting

improvement in staff retention due to the success of employee development and morale

building programs.

Served on special taskforce charged with turning around under performing stores. Trained

sales associates and managers in five struggling stores, and contributed to significant

improvements in guest satisfaction and sales.

Additional Employment and Education

Gap,Inc – Assistant Manager 09/00 to 07/02

Goody’s – Assistant Manager 02/97 to 09/00

Steinmart – Dept. Mgr. promoted to ASM 03/93 to 02/97

Phillips Jr College – Business Management

Step One Health Agency – Phlebotomy – Certified by the American Society of Phlebotomy

Technicians

Training: Completed numerous courses and seminars in customer service, sales strategies,

inventory control, loss prevention, time management, leadership, performance assessment and

computers.

Contact this candidate