Sales Customer Service
Resume:
FLORA J. GRANT
Huntsville, AL 35810
256-***-**** (cell)
OBJECTIVE: A position in accounting where general office and business skills can be
utilized
EDUCATION: BSBA; Roosevelt University, Chicago, Illinois,1980 ; Major: Accounting
AA (honors); Loop Junior College,1977
EXPERIENCE:
2008-present Dressbarn
Assistant Store Manager
• Assist in achieving profitable store operations, largely through increasing
sales volume. Supervise, motivate, train and develop all sales associates
• Ensure excellent customer service
• Assist in operational functions of store including: price changes, transfers,
making bank deposits
• Responsible for achieving personal sales goals and maximizing company
charge program to increase store and personal goals
2001-2008 Parisian Inc./Belk
Senior Sales Associate . Responsible for providing personalized services
to customers by being knowledgeable about current fashions and
making sure each customer has the best shopping experience
possible
Assisting in merchandising to increase sales in department and store
1994-2000 Huntsville Hospital/Health Group of Alabama
Patient Services Specialist-Physician Network/Accounting
Assistant/Accounts Payable Department/Patient Accounting
Assistant/Patient Accounting Department.
Physician Network
• Submitted medical claims to insurance companies
• Posted payments and adjustments to patient accounts
• Answered patient calls regarding statements resolving problems as
necessary
• Contacted insurance companies regarding unpaid claims
• Generated collection letters for past due accounts and returned checks
• Prepared weekly transmittal reports, submitting problems to practices for
corrections
• Composed and totaled spreadsheets for payments received
• Made bank deposits
Accounts Payable Department
• Ensured that all invoices where processed accurately and timely
• Entered invoices into computer for check disbursement
• Researched and resolved escalated accounts payable issues as necessary
Patient Accounting Department
• Filed insurance claims and contacted physician offices for referrals
• Located and filed medical records and other correspondence for all office
personnel
1990-1993 Redstone Federal Credit Union, Huntsville, Alabama
Teller/Loan Counselor
• Conducted personal loan interviews and provided financial counseling
• Obtained and evaluated credit reports on loans applied for
• Reviewed and evaluated loan and credit card applications and made
recommendations on approvals or denials
• Completed loan documents and disbursed loans when approved
• Prepared statements of denial and explored options when loans were denied
• Responded to phone inquires regarding loans, blue book values etc
• Acted as a back-up teller when needed
• Received payments, deposits, issued withdrawals
• Posted transaction via online teller terminal.
• Processed credit card payments, and cash advances
• Issued money orders, cashier, bank checks and travelers checks
• Redeemed and sold savings bonds
• Balanced cash and miscellaneous items with computer totals and prepared
teller reports
1981-1982 Utility Stationary Stores, Chicago, Illinois
Accounts Receivable Manager/Chief Bookkeeper
• Fully responsible for operations of accounts receivables department.
• Audited daily invoices, checking for accuracy and made necessary
adjustments.
• Recorded payments and charges.
• Prepared collection notices for past due accounts.
• processed new accounts and resolved account discrepancies.
• Journalized transactions prepared trail balance, balanced reconciled and
closed accounts.
• Prepared financial statements and sales tax returns.
AWARDS AND ACADEMIC HONORS
• Parisian Top Producer in Juniors Department in 2006.
• Received Phi Theta Kappa honorary award for outstanding academic
achievement and dedicated and outstanding service as secretary.
Contact this candidate