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Customer Service High School

Location:
Birmingham, AL, 35212
Posted:
September 01, 2010

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Resume:

Adrian Lane

**** ****** ****

Birmingham, AL **212

Contact: 334-***-**** 205-***-****

Email: abjco2@r.postjobfree.com

O B J E C T I V E:

To obtain a career in the computer industry

E D U C A T I O N

ITT Technical Institute, Bessemer, AL

Associate of Applied Science: Computer Networking Systems

Graduated March 9, 2008

C O M P U T E R S K I L L S

. Knowledge of Windows XP and 98

. Word Pad and Word Perfect 6.0

. Microsoft Office: Excel, Word and Access

. Troubleshooting computer system faults

. Programming Languages: Visual basic/SQL

. Operating systems: Windows 9x, Microsoft Networks, Linux, Unix and

Novell

. PC hardware and software installations/ Troubleshoot basic AC/DC

circuits

. Knowledge of motherboards and the main components of a PC

. Implement upgrades including hard drives and RAM

. Hardware: PC's, Routers, Printers, Scanners, Switches and Hubs

. LAN/WAN Technologies: Ethernet, Token Ring Networks

. Troubleshooting hardware and software in a network environment

E M P L O Y M E N T

Data Technician Officer, Birmingham, AL November 2009-present

Securitas

. Monitor cameras

. Check hard drive for problems

. Patrol premises

Sales Associate

Brooks Brothers, Birmingham, AL April 2006 - July 2009

. Perform inventory of shipments

. Unload and stock shipments

. Assist customers with purchases

. Provide excellent customer service

. Assist clients to resolve issues with their purchases

Computer Technician,

Digital Persistence, Bessemer, AL April 2008 - June 2008

. Change out old computer wires

. Making sure that the Main Distribution Frame (MDF) is working properly

. Ping the system for internet connection

. Installing system software

. Fixing any problem within my abilities

Sales Associate,

Clarks, Birmingham, AL August 2004 - April 2006

. Check inventory of shoes

. Unload and ship shoe orders

. Train new employees

. Provide excellent customer service

. Assist clients to resolve issues with their purchases

. Open and close the store

Automobile Unloader

APLS, Birmingham, AL August 1999 - May 2004

. Required to break chocks on cars

. Inspected vehicles and applied bay tickets to them

. Positioned bridge plates

. Parked buck loaders and drove cars off trains

. Placed brakes on trains

H O N O R S & A C T I V I T I E S

Second Place Salesman of Clarks Shoes 2005

Most studious 1999, Carver High School

Second Place state final basketball championship 1998, Carver High School

Member of G.W. Carver Track Team 1996-1999

Member of G.W. Basketball Team 1996-1999

R E F E R E N C E S

Available Upon Request



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