Customer Service Manager

*** **** ** ***** ** ( Oregon, Illinois *****

815-***-**** ( **********@*******.***

Wendy S. Wright

objective

I am a multi-tasking person who has worked in a customer service

environment the past 17 years. I love working with people and

would like to utilize my skills where my contributions help to

improve the organization as a whole, it provides daily

challenges and gives me the opportunity to help people on both a

professional and personal level.

Work experience

Quad/Graphics Mt. Morris, IL

Account Manager 11/94-present

I work for a commercial printer and manage a number of accounts

to understand our customers' needs and act on their behalf. I

interact with other departments to monitor job production,

schedules, quality levels and job profitability. Strong

communication skills, independent decision making and problem

solving are daily functions of the position. In addition to my

Account Manager duties, I held supervisory responsibilities to a

team of 8-12 people, holding regular team meetings and training

sessions and helping to develop department procedures and

standard practices. I have participated in hiring and

interviewing for the department and presenting performance

reviews to team members.

Service Operator 12/92-10/94

Responsibilities included assisting Account Managers with

clerical functions, extensive computer work on a variety of

systems and processing manufacturing instructions for their

accounts.

Medical Arts Center Dixon, IL

Assistant to the Director of Marketing 1/92-12/92

My responsibilities focused on advertising and public relations

for a medical facility of 23 physicians. I purchased ad space

in local newspapers, assisted in the creation of print

advertisements and wrote press releases. Planning physician-

related seminars, speeches, trade shows and open houses were

some of the additional duties of the job. I created and

published a monthly employee newsletter and coordinated food and

toy drives for the community

Dixon National Bank Dixon, IL

Trust Department Clerk 8/90-1/92

My primary function was to enter and balance the daily

activities of our customers into the Trust Department computer

system. I received payments, disbursed funds, created and

mailed monthly statements and would accompany Trust Department

Officers to the vault and reconcile department ledgers.

education

Northern Illinois University Dekalb, IL 8/86-5/90

Bachelors Degree in Business Marketing, magna cum laude

COMMUNITY AFFILIATIONS

United Way Committee Member

Habitat for Humanity of Ogle County, Family Selection Committee

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