Customer Service Human Resources

Julie F. P. Hu

**** ****** ******, ************, ** 28311

Home phone: 910-***-****; Cell phone: 912-***-****

Email: abjcjd@r.postjobfree.com

Experienced in Human Resources and Occupational Safety practices

Knowledgeable of accepted HR policies, practices, laws and regulations

15+ years experience in Customer Service

Skilled in supervising HR personnel and processing personnel actions

Ability to communicate orally and in writing, comfortable with public speaking

Formal training at the graduate level in HR: HR management; Compensation; Staffing and Selection

Relevant Professional Experience

Family Assistance Center Coordinator (Specialist), Georgia Department of Defense (12/10/2004 - 07/16/2009)

Provided information, resources and referrals to service members and their Families from all branches of the Armed

Services. Supported Family members of deployed service members throughout the deployment phase. Conducted

information delivery to Soldiers and their Families by both formal briefings and one on one communication through

telephone and email. Published newsletters for mass marketing correspondence endeavors. Resources and

referrals included service organizations such as: Army Community Services, State Family Programs,

Military/Civilian Community Resources, Family Readiness Groups, Readiness Training opportunities, Emergency

Service Organizations, Counselor Support, and Non-profit Organizations. Arranged and conducted briefings and

training opportunities for the unit command, Soldiers and Family members. Knowledgeable of community service

organizations including their agency policies and application procedures. Conducted training sessions at the annual

Family Readiness Conference. Recruited volunteers for Family Readiness Groups and coordinated with the

Family Readiness Support Assistants. Trained FRG volunteers on volunteer time reporting system,

guardfamily.org. Provided advice and guidance to FRGs. Assisted in design of training materials for FRGs.

Conducted outreach and educational efforts from unit level briefings to large scale briefings. Tracked issues for

follow up, documentation, and resolution verification through on a web based program (Guard Family Management

System) and provided reports to the National Guard Bureau. Maintained confidential data and updated point of

contact (POC) data of service members of the GA National Guard into national reporting database. Knowledgeable

with computer software such as Microsoft Office Outlook, Excel, Power Point and Word applications. Provided

direction and support for new reintegration/reunion program for redeploying service members of the National

Guard. Ability to operate video equipment for training events.

AFTB Master Trainer (Volunteer), Army Community Services, Ft Stewart, GA (11/10/2004 – 07/15/2009)

Provided support to the Army Community Services by volunteering with Army Family Team Building and Army

Family Action Plan. As a volunteer instructor with AFTB, instructed personal and professional development

classes for soldiers and their families. As a Master Trainer for AFTB, conducted Instructor Training Course to

soldiers and Family members. Provided outreach to Family members of deployed soldiers at pre-deployment

briefings. Served as a small group facilitator at the annual AFAP conference, September 2007 and November 2008.

Human Resource Analyst (Temporary assignment) : Netbank, Columbia, SC (11/10/2001 - 05/25/2002)

Responsible for processing data for payroll, compensation and benefits including commissions, 401K, benefit

enrollment data, merit increases, promotions, leaves of absence, job descriptions, market surveys, job evaluations,

and incentives using human resource processing system. Created training manual for managers to reference on new

software used by the company. Audited and corrected employee record files within Human Resource Information

System, allowing for more accurate reporting. Assisted in coordination of open benefit enrollment (annual) and

enrollment due to acquisition. Audited billing from outside vendors.

Shift Human Resources Manager/Plant Safety Coordinator, Tyson Foods, Inc., Ashland, AL (08/10/1998 -

08/01/2000) Provided human resource support to operation supervisors. Supervised the following subordinates in

the personnel department: shift benefits counselor, shift occupational nurse, training coordinator, and safety

maintenance personnel. Prepared reports through database software of shift personnel activity. Counseled

employees on policies and procedures of the company and the collective bargaining agreement. Conducted new

employee orientation. Participated in negotiating a new collective bargaining agreement with union command and

company leadership. Implemented new staffing plan for night shift. Developed plans of actions for internal job

openings for reassignment of personnel to other work areas and recruiting plans for staffing. Conducted training

events on safety programs and provided guidance on safety issues. Experienced in researching, analyzing, and

conducting studies to evaluate the adequacy and effectiveness of program operations. Targeted safety problem

areas to solve problems which resulted in the first one million manhour award for the location. Served as

chairperson for safety teams and recruited employees for safety teams on all shifts. Attended required training

events for certification (Hazmat, Loss Control, and Fire Protection). On site instructor for Hazmat, Respirator

training, Confined Space Entry, Powered Industrial Truck Program and Incipient Fire Force. Prepared safety

reports monthly to complex safety manager and corporate loss control department. Completed Communication and

Coaching certification at Tyson Leadership college. Served as facilitator for Leadership College at various training

events. Served as Hazmat Instructor, Confined Space Entry Instructor, Incipient Fire Force Instructor and

Respirator Instructor.

Education

Master of Arts: Management and Leadership (May 2010)

Webster University, Ft Leavenworth, KS

GPA: 3.95 Honor Graduate

Course work included strategic management, organizational behavior and development, finance, managerial

leadership, security management, human resources, compensation, marketing, staffing and selection.

Bachelor of Science: Marketing (August 1998)

Jacksonville State University, Jacksonville, AL

Course work included accounting, finance, management, marketing, International business, statistics,

organizational behavior, retailing, and operations production management.

Computer Skills

Knowledgeable with computer software such as Microsoft Office Outlook, Excel, Power Point and Word

applications. Completed 40 hours of classroom training on Microsoft Office. Working knowledge of HRIS

(Human Resource Information Systems) and other packages required for job tasks. Comfortable with vista and xp

processors. Able to type 40+ words per minute. Proficient in 10 key numeric key pads.

Professional Affiliations

Member of the Delta Mu Delta Honor Society and serves on selection committee for the Georgia Youth Challenge

Academy. Served on FRG steering committees and Installation Volunteer Advisory Committee (IVAC).

Professional Awards and Recognition

US President’s Volunteer Service Award (August 2009); Commander’s Award for Civilian Service (July 2009);

FAC of the YEAR (2008) Georgia Family Programs; Ft Stewart Installation Volunteer of the Year, nominee (April

2007); Commanding General's Pot of Gold (December 2006); AFTB Volunteer of the Year (December 2006); GA

DOD State Employee Customer Service Award (April 2006); GA State Employee Customer Service Award,

nominee (April 2006)

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