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Customer Service Software

Location:
Stillman Valley, IL, 61084
Posted:
September 01, 2010

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Resume:

Teresa A. Hill

**** ******** ****** ****

Stillman Valley, Illinois 61084

abjcjc@r.postjobfree.com

815-***-****

OBJECTIVE: To obtain a position with opportunity for advancement and further enhance my skills.

EXPERIENCE

3/2010-5/2010 Meridian School District, Stillman Valley, Illinois

Teacher’s Aid, Assisted junior high school teachers with developmental and physical challenged students.

Duties varied including: classroom assistant, personal care and lunch supervision.

8/2001– 12/2008 Atlas Components, Rockford, Illinois

Truss Technician, Main customer service contact for the design department. Resolved pricing,

scheduling, and design issues. Made job site visits and designed repair procedures. Designed and created layouts,

using Alpine Engineering Software and AutoCAD LT. Assisted technicians to read blueprints, use Alpine and other

software, and communicate with customers. Manage special accounts. Design roof and floor trusses for residential,

multi-family and commercial buildings. Worked closely with architects to ensure proper design values and

installation. Assisted with Wall Panel costing, bidding and approvals. Maintained Hardware inventory. At different

times supevised 10 truss technicians.

4/1998 – 8/2001 Stark Truss Company, Rensselaer, Indiana

Head Truss Technician, Supervised 6 technicians. Trained technicians to read blueprints, computer

software, and effective communications with customers. Managed special accounts. Designed roof and floor

trusses for residential, multi-family and commercial buildings. Worked closely with architects to ensure proper

design values and installation. Assisted with computer issues including: hardware support, network support,

software installation and training. Main contact person with software vendors for customer support.

7/1995 - 12/1997 Stock Lumber Green Bay, Wisconsin

Truss Designer, Implemented time study routines to create an accurate pricing system. Developed a

costing system using Microsoft Access. Maintained a 12 workstation Novell network, managed back-up routines

and trained employees to use Microsoft Office, Windows 95, AutoCAD LT, and custom software. Installed new

hardware and software. Contact person between software and hardware vendors, and maintained all computer

equipment. Priced, designed and created layouts, using AutoCAD LT and Alpine Engineering software, roof and

floor trusses for single, multi-family and commercial buildings.

11/1993 - 7/1995 Seigle's Component Center, Hampshire, Illinois

Truss Designer, Designed roof and floor trusses, using TRENCO Engineering software, for single, multi-

family and commercial buildings. Created layouts using Generic CAD. Supported a Lantastic LAN and all related

computer equipment.

10/1987 - 8/1988 Premiere Computers, Loves Park, Illinois

Training Coordinator, Sold and supported Apple and NEC computers. Trained users on basic computer

operation and software ranging from word processing to desktop publishing. Created a customer newsletter and

maintained software inventory.

9/1986 - 11/1993 Lena Truss, Eleroy, Illinois

Truss Designer, Priced, Designed and created layouts, using Alpine Engineering and Generic CAD, for

roof and floor trusses. Developed a job scheduling and invoicing program using DBase IV. Also designed a FIFO

lumber and miscellaneous inventory program using DBase IV. Maintained and upgraded all computer equipment.

EDUCATION

3/2000 WTCA Truss Technician Training US-Wisconsin-Madison

Certification: Level III Truss Technician Certification.

Marquette University US-Wisconsin-Milwaukee

Attended 3 years towards a BA in Mathematics and Computer Science.

Languages Studied included BASIC, Pascal, RPG and Fortran.



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