Customer Service Manager

Michael Sweet

**** ********* **

317-***-****

Fishers, IN 46038

abjciv@r.postjobfree.com

OBJECTIVE A professional position where my excellent teamwork,

productivity, communication and interpersonal skills can be used

to add long term value to your organization. I enjoy a fast-

paced work environment with many challenges and opportunities.

EDUCATION Indiana University

Bachelor of Arts in Economics

08/2009

EMPLOYMENT

EXPERIENCE Master House and Lawn (Indianapolis, IN)

Crew Leader

03/2008-03/2010

08/2010-present

. Lead, train and supervise employees.

. Assign daily tasks and assure timely production and sales.

. Control daily logs and production sheets.

. Ensure tasks are complete and accurate. Extremely high attention to

detail.

JD Byrider Inc (Fishers, IN)

Compliance Auditor

03/2010-08/2010

. Completed compliance audits for Franchisee owners throughout the US.

. Used Excel and Word to create spreadsheets and audit review summaries.

. Worked as a team player and individually to complete all tasks.

. Worked extensively with mathematics to accomplish franchisee equations.

. Only auditor managing 126 franchisees, completed 52 in three months.

. High attention to detail.

. Use an extreme amount of motivation to complete audits in a timely

fashion.

. Scheduled all audit appointments and travel.

Plump's Last Shot (Indianapolis, IN)

Bartender/Cook

04/2003-08/2009

. Provided quality customer service in a fast paced and challenging

environment.

. Trained 80% of all new employees.

. Ensured accurate cash transactions.

. Assisted manager with daily operations.

. Master of teamwork.

S.Abraham and Son Inc. (Greenfield, IN)

Inventory Control

10/2005-02/2007

. Responsible for receiving bulk inventory, preparing shipments, staging

the warehouse floor.

. Maintained a 99% accurate inventory.

. Trained new employees and filled Lead position as needed.

. Certified to operate stand-up forklift and sit-down forklift.

HH Gregg (Indianapolis, IN)

Shipping and Receiving

01/2002-09/2003

. Accurately managed inventory.

. Responsible for receiving and preparing shipments.

. Accurately handled customer returns.

. Expert team player.

SKILLS

. Expert in Microsoft Word, Excel, PowerPoint, and Outlook

. Provide excellent customer service, team player, outstanding time-

management, takes initiative, proficient math skills.

. Attended university full-time while working full-time.

Contact this candidate