Customer Service Medical
Resume:
Patti Ford
Corryton, Tennessee 37721
**********@*******.***
Experience
Transport Coordinator
Care Emergency Medical Services, Knoxville, Tennessee
**/*9/2010 09/24/2010
Customer Service
Marketing
Multitasked
Scheduling
Prioritizing
Organizing
Answering multiple phone lines
Billing make sure proper signatures on billing forms were obtained and getting authorizations thru
Americhoice/Bluecare for transportation
Dispatcher
Union County 911, Maynardville, Tennessee
10/27/09 Present Part time Only
Multitasking
Prioritizing
Customer Service
Scheduling
Organizing
Answering multiphone lines for 911 calls both emergency and non emergency
Dispatching resources for calls for ambulance, fire and police
Transport Coordinator
Rural Metro Corporation, Knoxville, Tennessee
09/2002 08/2010
Customer Service
Multitasked
Scheduling
Prioritizing
Organizing
Answer emergency and non emergency phone lines
Gave pre arrival instructions in emergency situations
Set up non emergency transportation for the following
out patient / doctor’s appointments and hospital discharges
Quoted pricing when a transport is not going to be paid for
Had approximately twelve or more trucks at any given time
Kept track where all trucks are at all times
Billing making sure we had prior authorizations for transportation from the Medicaid programs
Pre Registration Clerk
Baptist Hospital of East Tennessee, Knoxville, Tennessee
03/2001 08/2002
Customer Service
Multitasked
Prioritizing
Organizing
Verified patient information days before arrival for admission or out patient testing
Verified insurance and patient’s medical benefits
Call Taker
AAA of East Tennessee, Knoxville, Tennessee
01/2001 03/2001
Customer Service
Multitasked
Worked in a call center environment
Assisted callers in need of road side assistance
Accepted and processed payment for membership
Emergency Medical Dispatcher
Rural Metro Corporation, Knoxville, Tennessee
09/1991 01/2001
Customer Service
Multitasked
Prioritizing
Organizing
Answer emergency and non emergency phone lines
Dispatch fire trucks and ambulances to emergency and non emergency calls
Tracked 13 fire engines plus other fire equipment
Dispatched/tracked three volunteer fire departments and including the local rescue squad
Tracked unit hours, number of transports and contract percentage for the day/month
Medical Assistant
Rheumatology Consultants, Knoxville, Tennessee
07/1991 09/1991
Customer Service
Multi tasked
Prioritizing
Organizing
Worked closely with patients
Took vital signs, gave injections, lab work
Communicated with patients
Assisted the physician with patient procedures
Certified Nursing Assistant
Williamsburg Villa’s, Knoxville, Tennessee
06/1991 to 07/1991
Assisted patient’s with Alzheimer’s disease
Helped patient with dressing, bathing, eating, daily and evening activities
Vital signs
Certified Nursing Assistant
Shannondale Healthcare Center, Knoxville, Tennessee
01/1990 06/1991
Vital signs
Bathed patients
Dressed patients
Helped with bandage changes
Assisted in feeding
Charting
Sales Clerk
JCPenny’s Department Store, Knoxville, Tennessee
08/1989 01/1990
Customer Service
Multitasked
Stocked shelves/racks
Straightened up the department
Cashier
Education
Carter High School, Strawberry Plains, Tennessee
High School Diploma May 1989
Carson Newman College, Jefferson City, Tennessee
General Studies Summer 1989
Roane State Community College, Harriman, Tennessee
First Responder Certificate Fall 1990
Emergency Medical Technician Certificate Spring 1991
Received state license Emergency Medical Technician 05/1991
Tennessee Technology Center, Knoxville, Tennessee
Medical Insurance Billing and Coding Certificate 09/2002
Pellissippi State Community College Knoxville, Tennessee
Spring 2009 Medical Terminology
References
Dawn Laxton 865-***-****
Laura Patterson 865-***-****
Rhonda Cochran 865-***-****
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