Dawn Marr

Mobile Phone: 919-***-****

Home Phone: 704-***-****

E-mail: abjci7@r.postjobfree.com

Inside Sales Manager/Representative

Goal: To aggressively prospect new customers, help maximize sales and

provide the best customer service available.

. Persuasive Communicator: Can use experience to identify

customer expectations and develop long-term loyal customers.

. Self-sufficient: Partnering in our own company has given me

the tools to be self-motivating with a sense of ownership.

. Adept in conveying the benefits of company products and/or

services to help generate customer interest.

Sales/Customer Service Skills

Account Acquisition & Retention

Manufacturing/Production support

Management

Telephone Sales & Customer Support

Lead qualification & Generation

Negotiation Skills

Career Experience

Mueller Systems - Cleveland, NC

March 2010 - Current

Manufacturer of water meters aka Hersey Meters brand. This company was

established in 1894 and patented the 1st water meter. I am in an inside

sales/customer service role. My responsibilities include:

All product returns. We process on average 15-20 Product Complaints

per week. These are warranty issues as they have a 15

year warranty on most meters and translator registers.

Work with Outside sales on a daily basis regarding product returns,

customer specifications, and Municipalities.

Work with Quality and Engineering to determine quality processes and

update existing procedures.

Process all company orders, both warranty orders as well as customer

orders.

Ready Solutions, LLC - Davidson, NC

October 2008 - January 2009

First Aide and Emergency Preparedness products. This was a temporary

position for the purpose of testing the benefits of a full time inside

sales person. Due to the economy this position was delayed with hopes to

start up again at a later date.

Called on current and new accounts including VA Hospitals, Military,

large businesses as well as some banks.

Promoted emergency preparedness in the case of a natural disaster,

pandemic, or terrorist attack.

Worked with established customers to check stock level of kits.

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Handling Innovations, LLC - Cornelius, NC

April 2004 - March 2008

Sold material handling products via the web. Company consisted of 3 sales

people, 2 general managers, and accountant/office manager. I was

responsible for the sale of all pallet rack, shelving, warehouse trucks,

decking. Was an active member of this LLC with voting responsibilities.

Helped to grow sales to $4 million a year by the 3rd year in

business.

Doubled sales in 2nd year, up 50% over first year sales.

Established and set up manufacturers offered to extend our business

model and be more competitive.

Started an on-line store to provide customers with an ease to

purchase. Added and maintained new product for store. Wrote

the text for each product category. Also developed spreadsheets to

identify competitive pricing and freight categories.

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Schunk, Inc. - Morrisville, NC

March 2000 - March 2003

Schunk is a German company that started up in the states around 1995. They

started as a stocking facility only, supporting the US market and

eventually ended up manufacturing their own products for the market. I was

able to help with the growing process of this company as it transitioned

and developed it's own marketing niche for our market place.

Responsible for pricing and stock levels. Consisted of existing

products as well as all new products that we're being added.

Review of prints and applications to provide machining solutions.

Worked with both distributors and end users.

Worked with manufacturing to create and maintain part numbers, stock

levels, and inventory control.

Provided leads and follow-ups for our Regional Sales Managers.

Worked on an AS400 system.

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Aventis - RTP, NC

November 1999- March 2000

This was a temp to hire position located in Research Triangle Park.

Aventis was formerly known as Rhone-Poulenc. They develop and market crop

scientific products. Stayed on in a part time role for a few months after

being hired full time by Schunk.

Responsible for coding and entering accounts payable invoices.

Worked with purchasing to investigate and code payable invoices.

Processed over 200 invoices daily on a part-time basis.

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De-Sta-Co Industries - Birmingham, MI

July 1989 - July 1999

De-Sta-Co Industries is a manufacturer of clamping and hold down

solutions. I was fortunate to hold many responsibilities over the coarse

of my employment to include customer service, Marketing Assistant, Customer

Service Supervisor, as well as Product Specialist. De-Sta-Co also held

manufacturing facilities in Germany and Thailand. Some of my

responsibilities included:

Responsible for all pricing and blanket contracts. Worked with sales

manager yearly to establish new price list. Also responsible for all major

pricing contracts including Chrysler and GM.

Supervise up to 8 people in the customer service area to assure all

incoming calls (up to 50 each daily) we're handled and problems resolved.

Also help manage and maintain all stock orders going to Germany and

Thailand. Responsible for all yearly reviews.

Responsible for all quoting activity.

Worked with manufacturing to create weekly backorder and mfg schedules

for the CSR's. Sat in on all production meetings and contributed with

inside sales "Hot" lists.

Provided leads and follow-ups for our Regional Sales Managers.

Served as Product Manager for our Shim Stock product line. Created a

Kaizan event to review all processes of product flow. Organized several

changes to assure product was being inventoried per an average weekly basis

and workers had necessary tools and flow to allow this to happen.

Attended all major trade shows and yearly sales meetings.

Worked as part of a team of people that instituted the new Oracle

software.

Education 1986 Pontiac

Business Institute Mt. Clemens, MI

Business Degree to include accounting, typing, forms

1989

Macomb Community College Mt. Clemens, MI

Studied Accounting 101, Basic Drafting, Descriptive Geometry

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