Post Job Free

Resume

Sign in

Customer Service Management

Location:
North Charleston, SC, 29418
Posted:
October 16, 2010

Contact this candidate

Resume:

RICHARD D.STAFFORD

**** ***** ** *** **, North Charleston, SC 29418

843-***-****

abjcha@r.postjobfree.com

OBJECTIVE

Self-motivated professional seeks a professional position in transportation

management, allowing me an opportunity for Advancement and growth based on

military experience and civilian job performance.

HIGHLIGHTS OF QUALIFICATIONS

* Over 10 years of military service accomplishing a wide range of

transportation management, logistical customer service management

* Proven ability to multitask held 3 supervisee positions simultaneously

in 3 different fields of operations. All ran efficiently and

effectively while maintaining additional duties.

* Recognized by Brigade Commander for superb managerial skills and

direct contribution to the restructure of the Central Receiving

Shipping Point in camp Al Taji Iraq.

* Proficient in generating Transportation Control Movement Document,

Military Shipping labels, and Transportation Control Numbers.

* Experienced in certifying hazardous material for vehicles, medical

supplies, and internal engines.

* Proficient in writing Radio Frequency Identification Tags.

* Proficient in equipment accountability, handling of materials,

supplies and logistical control

* Resolve logistic problems; and compile data on standardization and

interchangeability of parts to expedite logistic activities

* Operated handheld scanners to record inbound/outbound cargo shipments.

* Experience in operating different types of forklifts ranging from

4,000lbs-20,000lbs, and other various different MHE.

* Maintained all reports, records, and logs using:

Standard Army Retail Supply System (Sarss)

Fed log, Microsoft Word, Excel

* Knowledgeable with the use of Container Management System

(CMST).

* Fast learner, hard worker, eager to take on responsibilities, can be a

team player as well a team leader.

EXPERIENCE

Stock Control Clerk III

Oct 2009- Current

SAIC, North Charleston, SC

* Responsible for the receipt, inventory, staging and shipping of

various different types of military vehicles.

* Upload and download PDA scanners for proper storage locations

* Scans inbound and outbound equipment using a PDA handheld scanner

* Ensure that all outbound vehicles and cargo are properly documented

and secured

* Operate different types of MHE for the loading and unloading of cargo

Senior Logistics Warehouseman

2008-2009

KBR - Camp AL Taji, Iraq

* Receives, inspects, inventories, loads, unloads, segregates stores,

delivers, and turn-in organizations and installation supplies and

documents. Prepares all the unit organizational supply documents.

Maintains automated supply systems for accounting of installation

supplies and equipment. Reviews and annotates changes to the unit

material condition status reports. Perform all back-up and close-out

procedures to begin and end the shift. Inventory and receipt the

status of inbound cargo and supplies using the Standard Army Retail

Supply System (Sarss). Load and unload CK31 (PDA) to find location of

parts in the warehouse

2006- 2008 88N30 Central Receiving/Shipping point

169TH Cargo Transportation Company

Fort Eustis VA, Camp Al Taji Iraq

* Advocating safety as well as mission achievement, saving the army

thousands of dollars by being strict on proper loading and unloading

procedures, staging of various wheeled and track vehicles

* Ensured that all cargo and equipment were properly verified,

inventoried, receipted and shipped.

* Ensured that the TMR's and AMR's were submitted

* Coordinated the movement of over 5,000 wheel vehicles and cargo

shipments

* Maintained accountability of over 10,000 pieces of equipment and

sensitive items.

* Establishing command and control, Customer communication and equipment

visibility, motivation of subordinates, lead to (CRSP) being called

one of the best in Iraq.

* Direct advisor to seniors, conceptualized future issues and devised

ways to exterminate them before they surfaced.

* Responsible for the coordination of all outbound cargo, ensuring that

all cargo is shipped in a timely manner and ensuring customers are

contacted on a daily basis.

* Responsible for the care and welfare of 20 Soldiers and 5 NCOS.

* Responsible for the pay and administrative data of 8 Foreign

Nationals.

MOVEMENT/ REDEPLOYMENT SUPPORT TEAM NCO (88N20) 2003 -

2006

491st Automated Cargo Documentation Detachment, Surface deployment and

distribution command,

Deployment Support Element 7

Fort Eustis VA/ Camp Arifjan Kuwait, Port of Aha Shuaybah, Kuwait, Balad,

Iraq, Kirkuk Air Base

* Inspected and recorded over 9,000 pieces of equipment to ensure the

redeploying process through Camp Arifjan, Kuwait sterile lot met all

configuration requirements for ship loading.

* Processed over 5,000 pieces of turn around equipment, retrograde and

frustrated cargo.

* Provided technical guidance on the proper blocking and bracing

techniques and hazmat shipping documentation for over 2,000

containers.

* Proactively engaged Supported Personal on discrepancy resolving to

prevent and reconcile frustrated cargo issues.

* Heavily trained on the World Wide Port system, Participated in (JLOTS)

Joint Logistics over the Shore exercises documenting and scanning

vehicles and equipment while uploading and downloading vessels,

downloading scanners, Prepared (TCMD) Transportation Control and

Movement Document, Customs paper work, and vessel manifest.

* Created Military shipping/ bar code labels for vehicles and containers

* Trained Unit Movement Officers on the use of the TC-AIMS II system

ARMED SECURITY GUARD

2002-2003

COASTAL INTERNATIONAL SECURITY

Leeds Ave Dorchester, SC

* Patrolled buildings and facility and its external properties

* Investigated suspicious activity and activity reported by personnel

* Ensured that facility were secured and building were properly locked

* Controlled vehicle traffic entering and leaving the facility

* Ensured that all employees were properly identified before entering

the facility

* Customer service

ARMED SECURITY GUARD

2001-2002

SANTEE COOPER

Moncks Corner, SC 29450

* Patrolled buildings and facility and its external properties

* Investigated suspicious activity and activity reported by personnel

* Ensured that facility were secured and building were properly locked

* Controlled vehicle traffic entering and leaving the facility

* Ensured that all employees were properly identified before entering

the facility

* Customer service

ARMORED CREW MAN (M1A1 TANKER) US ARMY

1998 - 2001

1-66 Armor Company, 4th Infantry Division Combat Arms

Fort Hood TX

* Operated, maintained and repaired M1A1 & M1A2 Abrams main battle

tanks

* Prepare turbine engines for services and removal

* Removed, test and install turbine engines

* Responsible for the general maintenance and wiring of communication

equipment of assign transport vehicles to include the M1A1 & M1A2

Abrams, M113 personnel carrier, M998 HMMWV, and 5-Ton cargo truck.

EDUCATION

High School Diploma

ST. Leo University- Introduction to computer systems

SPECIALIZED TRAINING

(PLDC) Primary Leadership Development Course

(UPL) Unit Prevention leader

(WPS) World Wide Port System

(TC-AIMS II) Transportation Coordinators Automated information Movement

System

(AALPS) Automated Air Load and Planning System

(SARSS) Standard Army Retail Supply System

(IBS-CMM) Integrated Booking System/ Container Management

FEDLOG

Hazmat Training



Contact this candidate