Sales Manager

TIESHA M. WHITE

? **** Squires Court ? Laurel, Maryland ? 20723 ? 443-***-**** ?

abjcg9@r.postjobfree.com ?

Summary

To obtain a position that allows personal and professional growth and

advancement

Professional Experience

Chas Spa and Salon, Ritz Carlton Residences

Baltimore, MD

Nail Technician/Hairstylist 4/2009

- Present

. Increased sales by introducing keratin hair treatment.

. Serves as lead technician and salon concierge.

. Advises clients on nail care and use of products and colors.

. Schedules client appointments.

. Plans and organizes high profile events.

. Develops and manages protocols for four service departments.

Wells Fargo

Columbia, MD

Collections Specialist 11/2009

- 5/2010

. Executed tasks in adherence with federal and state guidelines.

. Analyzed account discrepancies; resolved issues regarding customer

loan applications.

. Answered high volume of customer calls; handled myriad of issues

quickly, fairly, and cordially.

. Handled bankruptcy and foreclosure cases.

. Processed customer payments; maintained general ledger for Accounts

Receivable.

. Reviewed delinquent accounts and contacted customers by phone to

arrange for payment.

. Worked closely with Loss Mitigation department for borrowers seeking

modifications.

Aveda Experience Center

Baltimore, MD

Assistant Manager 11/2007

- 3/2008

. Provided customers with extensive education on hair products.

. Informed advisors of upcoming Aveda events, trade shows, and products.

. Arranged, shaped and trimmed hair to achieve desired results.

. Sold Aveda hair care line to client base.

Modern Salon and Day Spa

Charlotte, NC Receptionist

4/2006 - 4/2007

. Provided insight to customers about products and services.

. Increased and surpassed daily sales goals.

. Scheduled appointments for five salons and spas.

FEMA (Augmentation) Hyattsville,

MD

Call Center Representative

10/2005 - 3/2006

. Handled a high influx of incoming calls from customers regarding

hurricane Katrina, Rita, and Wilma.

. Compiled and disseminated customer applications with a cooperative and

team-oriented attitude.

. Scheduled day-to-day appointments and meetings.

. Exercised strong interpersonal communication skills with customers and

department managers.

Howard Community College

Columbia, MD

Clerical Aid (Work Study) 8/2003

- 8/2005

. Answered and directed incoming telephone calls.

. Assisted professors and students with information pertaining to

classes, schedules, correspondence, and inquiries.

. Scheduled daily and weekly staff meetings.

. Performed daily clerical duties.

Education

Aveda Institute Atlanta, GA

Certificate in Cosmetology 7/2006

- 8/2007

Howard County Community College

Columbia, MD

Major: English Minor: Performance Theater

8/2003 - 3/2005

Community Service

Girl's Right of Passage and Life Skills

Laurel, MD

Volunteer 2008-2010

First Generation College Bound

Laurel, MD

Volunteer 2000 - 2006

Computer Experience

Proficient in: Microsoft Word, Excel, Outlook and PowerPoint, Spa Biz, MS-

DOS, Internet Explorer, 10-Key Entry

Type: 55-60 WPM

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