Administrative Assistant Customer Service

Detrik R. Hall

*** ***** ***** *******, **

Cell: 757-***-****

abjcg8@r.postjobfree.com

Administrative Assistant

Objective

Professional position with an opportunity to enhance relationships with consumers

while increasing career advancement and personal growth. To work in a growing

organization as an Administrative Assistant where the perfect blend of experience and

enhanced skills can help in maximizing the quality of service and profit of the

company. I would like to exploit my potential and sense of obligation for fulfilling

the goals of the organization.

Profile

A highly organized, take charge professional with years of military experience.

Administrative support professional offering versatile office management skills and

proficiency in Microsoft Office programs. Strong planner and problem solver who

readily adapts to change, works independently and exceeds expectations. Able to

juggle multiple priorities and meet tight deadlines without compromising quality.

Education

Fitzgerald High School August 1999 - May 2003

Fitzgerald, GA

High School Diploma

East Central Technical College January 2004 - March 2005

Fitzgerald, GA

College Courses

Key Skills/ Professional Development

Active Secret Security Clearance until June 2012

Microsoft Office Specialist (MOS), 2007

Office Skills: Office Management Spreadsheets/Reports Front-Desk Reception

Records Management Event Management

Database Administration Calendaring Executive Support

Travel Coordination

Computer MS Word MS Outlook MS Publisher

Skills: MS Excel MS Access FileMaker Pro

MS PowerPoint MS Project Windows

Experience

Portfolio Recovery Associates, Inc. June 2010-present

Norfolk, VA

Handle multifaceted clerical tasks as a legal clerk which include filing, coping, and

assembling court packages. Maintain and organize litigation materials for

attorneys. Provide customer service via mail and telephone as needed. Answer and

transfer inbound calls from Law Offices and Debtors. Sort and mail documents to

various law offices weekly.

Access System January 2010 - May 2010

Suffolk, VA

Perform routine administrative functions as a Contractor for the U.S. Joint Forces

Command. Administrative duties included drafting correspondence, scheduling

appointments, organizing and maintaining paper and electronic files, managing the

travel budget, and providing information to callers.

Atlantic Dominion Distributors October 2009 - December 2009

Virginia Beach, VA

Clerk for retail tobacco store, on occasion, act as premium cigar buyer trainee for

major tobacco company, service

existing cigar retail accounts with company provided vehicle, provide higher

management with reports, journals

and sales for accounts.

VFA 136 Oceana August 2007 - February 2009

Virginia Beach, VA

Handled multifaceted clerical tasks (e.g., data entry, filing, records management

serializing and awards) as the assistant Leading Petty Officer in the Command

Administration Department. Coordinated travel arrangements, maintained database and

ensured the delivery of premium service to the higher chain of command. Quickly

became a trusted assistant known for "can-do" attitude, flexibility and high-quality

work.

MS Office for Professional Staff

Electronic Presentations for Business Professionals

Professional Office Procedures

COMPTEVFOR August 2005 - August 2007

Norfolk, VA

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and

billing) as the assistant to the registrar and admissions offices. Coordinated travel

arrangements, maintained database and ensured the delivery of premium service to

students. Quickly became a trusted assistant known for "can-do" attitude, flexibility

and high-quality work.

Communicated effectively with multiple departments to plan meetings and prepare

welcome packages for new check-ins. Established strong relationships to gain support

and effectively achieve results.

Entrusted to manage office in the supervisor's absence. Provided timely, courteous

and knowledgeable response to information requests; screened and transferred calls;

and prepared official correspondence.

Earned outstanding marks on performance evaluations.

Yeoman Apprenticeship School June 2005 - August 2005

Meridian, MS

Developed skill sets in a Computer Based, self-paced, hands-on laboratory training

environment, with Instructor guidance and in small groups. Students learn: Word

Processing, Files Management, Information Security, Personnel Security, Sensitive

Compartmented Information, Service Record Maintenance, Permanent Change of Station

Travel Processing, Personal Awards, Performance Evaluation and Counseling.

Military Basic Training March 2005 - June 2005

Great Lakes, IL

Instruction, military drill, physical fitness training, and instruction by the

Recruit Division Commander. A competitive aspect of training. Excellence in academic

achievement military drill cleanliness. The competition encourages teamwork and

develops pride in achievement. Learning fundamentals of ordnance and gunnery,

seamanship, swimming, water survival, and fire-fighting. Competitive military drill

and physical fitness training.

References

Sandra Nelson Supervisor - Portfolio Recovery 757-***-****

Associates, Inc.

Shavonne L. Supervisor - COMOPTEVFOR 757-***-**** ext. 3169

Holman

Leon Courtney Supervisor - VFA 136 904-***-****

Jamichael Crump Former Co-Worker 757-***-****

Craig Green Former Co-Worker 229-***-****

Coty Lundy Friend 229-***-****

Contact this candidate