Customer Service Manager

Jeffrey D. Bentley

***** ****** *** **.

Harvest, Al 35749

Phone: 256-***-****

Objective

Desire a position that utilizes my management, customer service and

analytical skills.

Work Experience

InSource Business Strategies, Inc.

11/2006 - 10/2008

Mooresville, NC

Underwriting Clerk

Processed new business applications by recording into Excel system logs,

and submitted applications to underwriters for placement of insurance

coverage. Processed declined new business applications either by sending

declinations directly to agents or by sending the application to other

carriers. Ran monthly reports and submitted payments for benefits and

garnishments. Created monthly business activity logs for Executive staff

Lowe's Home Improvement

04/2006 - 11/2006

Charlotte, NC

Assistant Department Manager

Responsible for inventory management within department. Ensured safe

handling of inventory from stock area to sales floor. Trained new employees

on departmental policies and procedures. Provided coverage for other

departments as needed.

Strategic Outsourcing, Inc.

04/2001 - 10/2005

Charlotte, NC

Risk Analyst

Reviewed Workers Compensation exposure of new accounts to project

profitability based on claims experience. Approved or referred accounts to

underwriters for additional processing. Communicated with sales associates

in multiple regional offices to obtain additional information on new

business activity. Coordinated and dispatched loss control, safety

engineering and inspection of new accounts.

Viking Supply Net, Inc

1998 - 2001

Charlotte, NC

Warehouse Manager

Responsible for warehouse staff management. Performed daily shipping and

receiving activities for inbound and outbound freight. Order picked using

appropriate material handling equipment to include forklift or other

powered material handling equipment. Shipped and tracked orders using UPS

shipping system. Scheduled job site delivery of orders as requested by

customers. Ensured compliance with OSHA and company established safety

guidelines for regional warehouse.

Central Sprinkler Company

1994 - 1998

Decatur, GA

Shipping Clerk

Provided customer service support. Order picked using manual and powered

material handling equipment. Used computerized UPS system to ship and track

orders. Verified contents of inbound and outbound freight to typed packing

lists.

Education B.B.A. Georgia Southern University

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