Michelle D. Perkins

**** ********* **.

New Orleans, LA 70126

504-***-****

Objective: To acquire a challenging position as a customer service rep in

a reputable organization that will utilize my excellent

human relations

skills and experience.

Experience: 2010 U.S. Census Bureau New

Orleans, LA

Field Enumerator

April 2010 to June 2010

. Planned work by reviewing assignment area to determine

organization of neighborhoods and locate households for

conducting interviews.

. Conducted interviews with residents in assigned areas by

following stringent guidelines and confidentiality laws.

Explained the purpose of the census interview, answered

residents' questions, elicited information following a

script, and recorded census data on forms.

. Assessed quality control levels on selected addresses,

determined which samples passed or failed, and maintained

records for quality control verification.

. Complied with accuracy standards while maintaining high

production rates.

. Maintained records of hours worked, units produced, miles

driven, quality control results, and expenses incurred in

the performance of duties.

. Met daily with supervisor to review and submit work, and

receive additional instructions.

Southwestern Illinois College

Belleville, IL

Student Accommodator Supervisor May 2006 to

June 2009

. Office services include providing accommodation to student

with disabilities on campus as well as with in their

community.

. Hired and trained all Student Accommodators and student

workers according to the needs of the department.

. Performed records management duties: filing, retrieving

correspondences and data entry.

. Maintained program data and files for record keeping and

reporting purposes.

. Provided customer service to clients; respond to

telephonic and written inquiries, and assist where needed.

. Delivered test and other important documents to

departments and various agencies.

. Provided professional judgments and detailed work in a

community outreach setting.

. Communicated and interacted with students, faculty and the

surrounding community.

Thumbs-up Telemarketing Metairie, LA

Telemarketer / Trainer October 2004 to August 2005

. Sold local newspaper subscriptions telephonically.

. Top producer of the company.

. Conducted job training sessions for new employees.

. Attended the phone calls and listened to the customers for

their complaints.

. Guided the customers in their cash transactions and

purchase.

. Created a positive customer services spirit among the

employees.

. Disciplined, dedicated and soft spoken to the customers.

. Struggled hard for the better marketing and goodwill of

company.

. Suggested new plans for better marketing and

advertisement.

. Introduced new products and services to the customers and

increased the sales of company.

Tulane University Hospital New Orleans, LA

Client Services Assistant August 1999 to August 2003

. Performed data entry duties and responsibilities.

. Responsible for the upkeep of patient's records, answering

telephone, and maintain an effective filing system.

. Provided verbal reports to doctors and nurses as needed.

. Responded to patients needs.

Oschner Alton Medical Foundation Jefferson, LA

Customer Services Representative February1996 to August 1999

. Provided office support and responded to customers

inquiries

. Conducted daily records management duties.

. Provided venipunture and centrifuging specimens.

Education: Southwestern Illinois College Belleville, IL

. Associates degree earned in Art.

. Associates degree earned in Science,

Ace Professional Healthcare Service New Orleans, LA

. Majored in Phlebotomy and Lab Assistant

. Certificate earned

Other: . Working knowledge of excel, power point, Microsoft office

suites, 10 key machine, and Microsoft outlook, etc.

. Well-organized and efficient.

. Office Management and Leadership skills

. Problem Solving

. Public Speaking and Project Planning

. Strong written and verbal communication

. Critical Thinking and Decision Making

. Good customer relations background.

. Great filing and organizational skills.

. Ability to promptly receive and deliver accurate phone

message.

. Is willing to build a long-term relationship with the

customer

References:

. Available upon request

Contact this candidate