Customer Service Assistant

Christel Murphy-Brown

**** ******* ** ? East Amherst, N.Y. 14051

Home 716-***-**** ? *******-*****@****.***

PROFESSIONAL OBJECTIVE

To obtain a position in the Human Services field and to maximum my

potential by, exceeding organizational goals and expectations.

EDUCATION

Associates Degree, Human Service Management, September 2008

Phoenix University online ? Phoenix, Arizona

EXPERIENCE

SCHOFIELD HOME HEALTH CARE SERVICES, INC., KENMORE, NY

Service Coordinator, February 2010-Present

. Select and schedule field employees in accordance with their

licensure, training, orientation, and demonstrated skills with the

assistance of the Assistant Executive Director when necessary,

assuring the delivery of needed and appropriate services.

. Process field employee payroll information and investigate problems,

questions, assuring correct payment to employees and billing to

patients.

. Receive, verify and complete time slips and process payroll, assuring

timely and accurate payroll in an accurate and timely manner.

. Document all complaints or concerns regarding patient or

participant/employee relationship or care provided that may result in

disciplinary action and notify the Assistant Executive Director or

designee for immediate follow up.

. Coordinate service initiation with hospital discharge planners to

affect a timely discharge.

BUFFALO HEARING AND SPEECH, Buffalo, NY

Clinic Office Assistant, April 2009 - February 2010

. Provides office support as needed and assigned, while demonstrating

good and responsive customer service to all customers

. Maintain office operations in an efficient, well organized and

professional manner.

. Manage time and attendance, and all insurance verification for speech

therapy, literacy, social communication, as well as fast forward

patients and students.

. Demonstrates good customer service to all patients, clinicians,

employees and visitors.

. Efficiently schedules patients, and check patients in and out.

. Manage cash register, responsible for balancing at the end of night

for hearing aid deposits and copayments.

. Types, copies, and files as needed.

KALEIDA HEALTH, Buffalo, NY

Pharmacy Clerk, February 2008 - April 2009

. Responsible for organizing medications

. Interact with customers while answering questions and concerns.

. Communicate daily via telephone, fax, and e-mail

. Communicate regularly with management in regards to daily

operations

. Key participant in organizing and maintaining prescriptions for

mailings and deliveries

. Manage cash register

. Work strategically with co-workers and management to implement

strategies to become more

efficient and effective.

heritage center, Buffalo, New York

Teacher Assistant, September 2005 - June 2007

. Provided skills training for children ages 5-17 with disabilities

. Facilitated youth programs and act as liaison and mediator to

resolve organizational issues

. Developed and maintain relationships with students, families, and

workers

. Key participated in weekly strategy meetings related to planning

upcoming activities.

ADELPHIA COMMUNICATION, Buffalo, New York

Customer Service Representative, April 1998 - August 2005

. Responsible for communicating with customers to make appropriate

arrangements on delinquent accounts.

. Gathered information from customers to determine acceptable payments

to be made.

. Assisted customers with theft of service and retrieval of equipment.

. Communicate daily via telephone, fax, and emails.

. Communicate regularly with management to implement strategies to

become more efficient and effective.

COMPUTER SKILLS

Microsoft office Suite (Word, Excel, Access, PowerPoint), WordPerfect

References Provided Upon Request

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