Customer Service Manager
Resume:
Misty Nelson Suwarow
Huntsville, AL 35803
Profile:
. Caring Individual with ten years business experience as well as six
years teaching experience.
. An advocate of the Arts and considered both creative and
innovative.
. An assertive individual, whose skills as an educator as well as
a communicator convey a professionalism that will be a positive
representation of any business.
. My business and classroom experience has enabled me to work with
people of all class types and backgrounds, giving me insight into
the growing needs of our communities and individuals.
Education:
. Post-Graduate Studies (Summer 2007- present): Athens State
University Highly Qualified and Recertification Classes including
classes in Methods and Management of Assessment and Exceptional
Learners.
. Bachelor's of Arts (1994) Athens State University B.S.Ed -
Elementary Education Grades 1-6
Business Experience:
. Owned and operated my own dance studio for ten years. In charge
of
scheduling, accounting, payroll, employees, directing and
choreography for
annual showcase, managed and maintained any and all business
correspondence.
. Filled in for Administrative Assistant at U.S. Diagnostics under
Larry
Hartselle and Nathan Cobb. Responsible for answering and
transferring calls,
Reordering supplies, organizing charts, accounts and general
information,
printing and preparing informational packets for samples and
orders, helping
sales staff and other misc. tasks.
. Buckner Chiropractic (2006-2007) Office Manager
Maintained and organized office materials, scheduled patient
appointments,
verified insurance benefits, counseled patients on long-term
care appointments
and financial responsibilities, helped train new employees,
greeted patients
with respect and consideration, maintained a professional
environment for
both patients and doctor, responsible for sending insurance
claims, accounts
payable and various other accounting operations, and other
misc. tasks.
. Wal-Mart (2009- Current) Cashier/ Customer Service Manager
Performed general operations position with both computer and
cash register
while maintaining a positive disposition with customers.
Solved customer
based problems, organized cashiers, money operations, and
cashier situations.
Teaching Experience:
. Madison Elementary School (2007) Sixth Grade Teacher
. Planned and implemented skills and lessons that taught the
required skills based on the Alabama State Board of
Education curriculum guide. Completed semester following
the same requirements as regular classroom teacher
including grades, lesson plans, BBSST meetings, grade level
planning, faculty meetings, parent conferences, etc.
. Russellville City Schools (1999-2001) Third Grade Teacher
. Planned and implemented skills and lessons that taught
required skills based on the Alabama State Curriculum guide
as well as the Stanford Achievement Tests. Organized
schedules to create a unique and creative learning
environment to stimulate higher thinking and develop real
life skills. Used various methods to allow students with
different backgrounds to grow and be
stimulated. Coordinated classes and field trips to provide
a well-rounded environment.
. St. Joseph Regional Catholic School (1996-1999) First Grade Teacher
. Responsible for skills similar to those listed above.
Other
additional skills included: the
teaching and modeling of Christian
behavior and Catholic beliefs to both
first and seventh graders,
organizing and sponsoring the
cheerleading squad, organizing and
conducting the school spelling bee,
member of the math curriculum
team, and assistance with the annual
Christmas Program.
References available upon request.
Contact this candidate