Kenneth Lavelle 440-***-****

**** **** ***** ** ***** Royalton, Ohio

44133

abjccb@r.postjobfree.com

Objective: To apply my proficiency of experience as a Help Desk Computer

Operator in technical control and operational processes with a company who

places high priority on customer satisfaction, initiative, and quality

performance.

PROFESSIONAL EXPERIENCE

The Blonder Company Wallpaper Distributor Cleveland, Ohio 1987 to 2010

Computer Operations Supervisor (September 1987 to February 2010)

Maintained accurate, organized, and current inventory records of all

computers and printers on a 2nd Shift.

Managed the purchasing and distribution of consumable supplies for

peripherals and backed up daily files nightly.

Recommend hardware and software solutions and upgrades using established

procurement processes.

Assisted in the installed and updating of software, as well as the setup

and troubleshooting of all equipment.

Processed daily EDI/ASN orders for billing processing at night.

Coordinated and distributed monthly printed reports to management.

Provided peace of mind and confidence to all company employees.

Network Administrator (December 1999 to February 2010)

Ability to accurately diagnose, troubleshoots, and resolves technical

problems.

Possesses a concrete foundation of common sense to be used freely in the

form of thoughtful questions and in light of

anxious judgments.

Communicated identified events and resolved technical network server

issues with IT staff members as a team player.

Ability to quickly understand established processes, and adhere to them

thoroughly.

Help Desk Administrator (December 1999 to February 2010)

Provided computer help desk support via telephone communications with end-

users.

Performed diagnostics and troubleshooting of system issues, documented

help desk tickets/resolutions and maintained

equipment inventory list.

Engaged efficiently in multitasking projects, ability for versatility in

work assignments, organizational and administrative

skill set.

Assisted technical personnel with problem solving and equipment setup

involving PC users.

IT Librarian (September 1987 to February 2010)

Organized and maintained programming reference material.

Instilled a sense of professionalism and organizational strength.

Technical Expertise

Hardware

IBM AS/400 9406 Model 620 Version 4 R 5, IBM I-Series P6 520 Model Version

6.1 R2, I-Series Management

Console Version 7R 3.4.03.

Operating Systems

XP/ NT/98/95, Microsoft Exchange, DOS, TCP/IP.

Software / Tools

MS Office Suite 2003/2007/2010, Access 2010, Blue Ocean Software Track IT

Version 6.0, Symantec Norton Antivirus, JD Edwards

Security Software, EDI, Avery CD Label Pro Version 3.0, UPS Equipment,

SQL.

Education

Baldwin-Wallace College Berea, Ohio

Bachelor of Arts Degree June 1984

Cuyahoga Community College - Western Campus Parma, Ohio

Associate of Arts Degree June 1978

Associate of Applied Business in Data Processing June 1987

Working towards Associate of Applied Business in Paralegal Studies

Plan to Graduate June 2012

Certifications

Ohio State Department of Education, Division of Vocational Education,

Certification of Completion of Data Processing II

Parma Board of Education June 1975.

Memberships and Affiliations

Ohio Notary Public since 1982; expires April 22, 2012.

Cuyahoga County Election Judge Poll Worker since November 2009 to present.

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