Software Technician
Resume:
Stacey Kurtyka
Derby, CT *****
Help Desk / Network Technician
Quality-focused IT professional as systems technician and
software/hardware support specialist. Proven ability to
create and deliver solutions that meet corporate objectives tied to
business and technology performance.
Comfortable operating in a wide range of platforms and environments.
Effective communicator; able to explain
complex processes in easy-to-understand terms for end users. Skilled in
proactive identification and resolution of
critical systems/network issues.
CORE COMPETENCIES:
? New & Emerging ? Testing & ? Systems
Technologies Troubleshooting Integration/Migration
? Systems & ? Windows & ? Problem
Network Upgrades Mac Platforms Identification/Analysis
? User Training & ? Client Needs ? Backup
Support Tools Fulfillment Management
? Network ? Application
Connectivity Issues Administration
TECHNOLOGY SUMMARY:
SOFTWARE: Windows 2000/XP/Vista, Microsoft Office 97/2000/XP Pro, MAC's,
Norton Anti Virus, McAfee Anti Virus, GHOST, Drive Copy, Remote
Desktop, PC Anywhere, VNC, NetMeeting, Cisco VPN client, Quickbooks,
ADP, Reynolds, Peachtree, Active Directory, Hijack This, Spybot,
Adaware, TotalCMD, Symantec Backup Exec, PC Anywhere, DameWare,
ArcServe, TrackIt!
HARDWARE: Windows compatible PCs and Servers, Ethernet, Mother Boards, Video &
Sound Cards, Monitors, CD-ROM Drives, Memory Chips, IDE/EIDE/SCSI
Hard Drives & other devices, SCSI Controller Cards, Tape Backup
Drives, Optical Drives, Scanners, Printers, Laptops, PDA's, Wireless
access points, switches
PROFESSIONAL EXPERIENCE
Freelife international - Milford, CT
Help Desk Support Specialist (June 2008 - July 2010)
Investigate, analyze, troubleshoot and resolve issues/requests relating to
desktop hardware and software. This involves utilization of the Help Desk
system in order to track end users requests. Utilize approved procedures
to ensure that hardware and software are deployed, implemented and
supported per company standards/policies. Provide training, advice and
support to end users to facilitate use of information technology, and
promote awareness of the IS Policy, including security and appropriate use
of company assets.
Key Contributions:
? Technical Support - Maintain basic technical skills with the
hardware and software supported by the Desktop Services Organization. This
includes desktops, laptops, printers, peripherals, operating systems,
commercial software and communications equipment to provide basic LAN and
voice support. Manage backup tapes by removing and replacing tapes and
manage the inventory in the specified software.
? Application Implementation - Enhanced remote access through
installation and configuration of VPN, Remote Desktop
Decian Inc. - Wallingford, CT
Computer Technician (May 2007- June2008)
Provide technical software, hardware and network problem resolution to all
users by performing question/problem diagnosis and guiding users through
step-by step solutions remotely as well as onsite. Clearly communicate
technical solutions in a user-friendly, professional manner. Provide one-
on-one end-user training as needed. Troubleshoot network printer problems.
Conduct hardware and software inventory database maintenance and
reporting. Managed broad range of installation, upgrade, roll-out, and
troubleshooting projects for Windows-based networks, with focus on
computer/network systems.
Key Contributions:
? Systems Upgrade - Improved stability and performance of
system and network by upgrading Windows 98 to Windows XP
Professional; saved all customer data on existing PCs, built new
computers, migrating existing applications, and customizing
configuration settings.
? Application Implementation - Enhanced remote access through
installation and configuration of VPN, Remote Desktop, Remotely
Anywhere PC Anywhere, VNC, and NetMeeting.
? Disaster Recovery - Reversed prior history of single-drive
data protection by implementing use of Ghost software to replicate
image from primary to secondary hard drive. Implemented disaster
recovery procedures using Veritas, and Ghost.
CABLEVISION - Shelton, CT
Help Desk Support Technician (Jan. 2007- May 2007)
Functioned as member of network team handling over 10,000 calls per day
that represented 4 million-plus PCs and diverse group of end users.
Managed various areas of support included broadband connectivity, account
provisioning, email (Outlook, Outlook Express, Eudora, Mac email) and
Windows installation, configuration, and upgrade issues. Maintained and
monitored support for all TCP/IP network configurations.
Key Contributions & Accomplishments:
? Customer Support & Satisfaction - Achieved high level of
customer satisfaction through patient, methodical approach to
problem resolution, with majority of calls resolved within company's
10-minute requirement. Turned around tense situations with irate
customers into positive outcomes. Lead team lowest average handle
time.
? Professional Development - Expanded background knowledge in
Windows, Mac, and email implementations and reconfigurations.
EDUCATION
Gibbs College, Norwalk, CT
2005- 2007
Major: Digital Media, AS
Courses included Computer Programming, Web Design, and Animation, HTML,
Flash, Dreamweaver.
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