Supervisor Technician
Resume:
ANN BUTLER
Oklahoma City, OK 73112
abjcaj@r.postjobfree.com
Experienc IS Data MGMT Analyst II
e: Data Security Division, Department of Human Services - Oklahoma
City, OK
January 2010 - to present (This is part-time job)
Responsibilities include timely analysis, troubleshooting and
resolution of any problems that impact the information data
security infrastructure at the data, application and service level.
Supervisor: Pam Henry
Night Supervisor
ATI Career Training, Oklahoma City, OK
July 2008 - January 2009
Night Supervisor, directly responsible for eight faculty members
and all student concerns during my shift. Responsibilities
included researching, implementation, and maintaining an online
grade book system for all instructors, migrating them from their
manual system. Acted as liaison resolving any student / teacher
conflicts. Worked closely with the Director of Education in
coordinating and scheduling staff for various teaching modules.
Also, taught Microsoft Office Suite and business law.
Supervisor: David Gordon
Technology Specialist III
Western Heights Public Schools, Oklahoma City, OK
September 2000 - October 2009
Responsibilities included maintaining software and hardware for the
entire school district. Set up and supported the Cisco IP Phone
system and maintained the programming of phones and telephone
directory. Executed direct work orders from our helpdesk,
completing them to my customer's satisfaction. I regulated,
maintained and installed a theft protection for our district's
computer systems. I also maintained Microsoft Active Directory
objects. I utilized SMS, Ghost, Deep Freeze Console and remote
access technologies to assist the helpdesk as needed.
As a Dell Certified Technician for servers through laptops, I
coordinated all of warranty work on our Dell computers. Our school
was featured in Bill Gates Book Business at the Speed of Thought
and our Technology Department has won several awards for being on
the cutting edge such as Computerworld's Smithsonian Laureate.
Supervisor: Rita Morgan
Video Editor and Producer
TVR Communications, Oklahoma City, OK
February 1998 - September 2000
Video editor for commercial productions aired on Cox Communications
Network, meeting strict deadlines and customer approvals. I tuned
and maintained the computer hardware and software associated with
the video editing machines. Assisted in accumulating a customer
base including clients such as Cox, area churches, OSU-OKC and
other local organizations to use our services when they advertised.
Supervisor: Stan Smith
Alpha Department Reservationist
Hertz Worldwide Corporation, Oklahoma City, OK
February 1991 - February 1998
Responsibilities included managing reservations in the Special
Services Department which included arranging delivery and pick up
of VIP vehicles. I also handled calls for all other reservation
departments as needed and worked shifts in Operations directing
call flow to various call centers. I also worked on their in-house
Excalibur computer project as a tester which heightened my interest
to begin learning in the area of computers.
Supervisor: Harriett Terry
Currently pursuing Dual Degrees
Bachelors Of Applied Technology/Industrial Career Education.
University Central Oklahoma, Edmond, OK (20 hours left)
Associates Computer Forensics
Redlands Community College, El Reno, OK May 2007
Graduated Summa Cum Laude 4.00 GPA
Other Education and Certifications
Web-Based Electronic Media For Teachers Using Multimedia
Software Tools Course - Professor Kurt Gramoll, Ph.D Hughes
Professor and Engineering Media Lab Director University of
Oklahoma Norman, Oklahoma. Working with: Adobe Photoshop,
Dreamweaver, Flash, Director, Fireworks. Various tools for web-
design.
OSI Model and Subnetting Proficiency Certification - Southern
Nazarene University
Digital Video Editing Basics - Fast Video Certification
Digital Video Editing Advanced - Fast Video Certification
Dell Certified Technician - for servers through laptops
Microsoft Sharepoint, Primivera scheduling, Microsoft Excel,
Microsoft Access, Microsoft Power Point, Microsoft Front Page,
HTML, CSS, A+ certification, N+ Certification.
References are available on request.
Contact this candidate