Customer Service Medical

Loretta J Keith

P.O. Box *** Lincoln, AL ***** Home: 256-***-**** Email: *************@*******.***

Office Assistant

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support 10 key by

touch

Reports & Spreadsheets Complaint Handling Data Entry (50 WPM)

Computer Skills: Word Excel PowerPoint Access Visio Outlook Windows

Vista/XP

Professional Experience

Salt Lake Regional Medical Center (Salt Lake City, UT) Admitting Clerk, 01/07 to 01/08

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the

loss of valued patients.

Received telephone calls regarding the availability of and procedures for obtaining medical assistance.

Questioned callers to obtain sufficient information of personal data and subsequently update automated

system with changed or updated information.

Interviewed patients who requested initial treatment or unscheduled examinations, and obtained

information regarding the type of medical problems.

Initiated patient appointments for initial and follow up appointments and tests such as x rays,

electrocardiograms, and laboratory examinations with the servicing departments and clinics through a

centralized appointment system.

Collected payment for services.

Called and verified insurances.

Escorted patients to appropriate departments

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary

customer service delivery and team player attitude.

McConnell Dental Care (Stansbury, UT) Dental Assistant, 10/06 to 01/07

Prepared patients, sterilized and disinfected instruments, set up instruments trays, prepared materials, and

assisted dentist during dental procedures.

Exposed dental diagnostic x rays.

Recorded treatment information in patient records.

Took and recorded medical and dental histories and vital signs of patients.

Provided postoperative instructions prescribed by dentist.

Assisted dentist in management of medical and dental emergencies.

Poured, trimmed, and polished study cast.

Used personal computer and related computer equipment to prepare a variety of forms, listings and

correspondence for office.

Instructed patients in oral hygiene and plaque control programs.

Made preliminary impressions for study casts and occlusal registrations for mounting study casts.

Cleaned and polished removable appliances.

McAlester Regional Health Center (McAlester, OK) Admitting Clerk, 05/05 to 08/06

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the

loss of valued patients.

Received telephone calls regarding the availability of and procedures for obtaining medical assistance.

Questioned callers to obtain sufficient information of personal data and subsequently update automated

system with changed or updated information.

Interviewed patients who requested initial treatment or unscheduled examinations, and obtained

information regarding the type of medical problems.

Initiated patient appointments for initial and follow up appointments and tests such as x rays,

electrocardiograms, and laboratory examinations with the servicing departments and clinics through a

centralized appointment system.

Explained hospital regulations, such as visiting hours, payment of accounts, and schedule of charges.

Obtained signed statements from patients to protect hospital’s interests.

Compiled data from occupancy and census records.

Maintained a variety of fillies, controlled registers, and records to control sensitive patient information.

Used personal computer to prepare and maintain sensitive files and correspondence.

Collected payment for services.

Called and verified insurances.

Escorted patients to appropriate departments

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary

customer service delivery and team player attitude.

Clarendon Family Medical (Clarendon, TX) Medical Receptionist, 11/03 to 03/05

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the

loss of valued patients.

Initiated patient appointments for initial and follow up appointments and tests such as x rays,

electrocardiograms, and laboratory examinations with the servicing departments and clinics through a

centralized appointment system. Scheduled and confirmed patient diagnostic appointments, surgeries and

medical consultations.

Obtained signed statements from patients to protect the clinic’s interests.

Compiled and recorded medical charts, reports, and correspondence, using a personal computer.

Maintained a variety of fillies, controlled registers, and records to control sensitive patient information.

Used personal computer to prepare and maintain sensitive files and correspondence. Operated office

equipment such as voice mail messaging systems, and used word processing, spreadsheet, and other

software applications to prepare reports, invoices, financial statements, letters, case histories and medical

records.

Collected payment for services.

Called and verified insurances.

Led “cleanup” of company database and files. Restored organization to personnel, financial and operational

records and accelerated data input, processing and retrieval times.

Coded billing statements and patients forms to be sent to insurance providers.

Education

Alamo Catholic High School (Amarillo, TX)

General Studies, 1992

Academy of Professional Careers (Amarillo, TX)

Dental Assistant, 2005

Iowa Central Community College (Fort Dodge, IA)

Criminal Justice, 2009 present

References available upon request.

Contact this candidate